### James McKenna

### jim.mckenna4@gmail.com

### 720-299-0550

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## Professional Summary

Accomplished Senior Program Manager with over 20 years of experience in networking implementation, infrastructure upgrades, and data center migrations. Proven track record in project management, team leadership, and stakeholder communication. Seeking a challenging position to leverage my skills in program planning, resource allocation, risk management, and process optimization.

## Key Achievements

- Successfully managed a $30M IT infrastructure refresh project, resulting in a 35% increase in network performance and 25% reduction in maintenance costs
- Led a multi-site data center consolidation project that decreased operational costs by 30% and improved resource utilization by 40%
- Oversaw the implementation of an enterprise-wide network security upgrade, enhancing system security by 50% and reducing security incidents by 60%
- Directed the deployment of a company-wide SD-WAN solution, reducing WAN costs by 45% and improving network resiliency and performance by 30%

## Professional Experience

**Senior Technical Program Manager, Charter Communications | Englewood, CO | Oct 2021-Present**

- Successfully managed a $30M IT infrastructure refresh project, resulting in a 35% increase in network performance and 25% reduction in maintenance costs
- Streamlined processes and documentation for residential and commercial voice engineering solutions, increasing efficiency across five Agile Scrum Teams
- Implemented backlog refinement, intra-team dependency management, and standup facilitation, enhancing team productivity
- Mentored three Scrum Masters and five Scrum Teams, fostering a collaborative and growth-oriented environment

**Technology Delivery Manager, Charter Communications | Englewood, CO | Nov 2017-Sept 2021**

- Led a multi-site data center consolidation project that decreased operational costs by 30% and improved resource utilization by 40%
- Oversaw proof of concept projects for Advanced Commercial Engineering and Enterprise Engineering Agile Management Office, driving innovation and revenue growth
- Developed project charter, managed lab build and product testing, and transitioned successful products to production with comprehensive documentation

**Senior Program Manager, Xcel Energy | Denver, CO | Jan 2016-Nov 2017**

- Oversaw the implementation of an enterprise-wide network security upgrade, enhancing system security by 50% and reducing security incidents by 60%
- Directed a $20M project to upgrade network infrastructure hardware and Avaya VOIP/SIP migration across eight states, enhancing overall network performance
- Managed diverse teams of Network Engineers, contractors, and vendors, overseeing budgeting, staffing, purchasing, and vendor sourcing

**Consulting Program Manager, Charter Communications | Englewood, CO | Jan 2015-June 2015**

- Coordinated a large-scale cloud migration project for critical applications, achieving a 20% reduction in infrastructure costs and a 15% improvement in application performance
- Established processes and workflows for Jira ticketing and work management software, improving project tracking and collaboration
- Managed multiple projects for proof of concept Optical and Wi-Fi engineering teams, driving innovation and expanding service offerings

**Senior Project Manager, Essential Solutions (Contractor to AT&T Global Solutions for TIAA-CREF) | Broomfield, CO | Sep 2011-Sep 2014**

- Directed the deployment of a company-wide SD-WAN solution, reducing WAN costs by 45% and improving network resiliency and performance by 30%
- Led a complex data center migration from Brocade multi-tier switched environment to Cisco Nexus Top of Rack infrastructure, enhancing network efficiency
- Managed engineering staff, cabling infrastructure, change management processes, and project updates, ensuring seamless project execution

**Principal, RJS Construction and Remodeling | Colorado | Sep 2009-Sep 2011**

- Managed all aspects of construction business, achieving consistent growth and customer satisfaction through marketing, sales, SOW/estimates, work crews, purchasing, permits, customer relations, and subcontractors

**Senior Network Analyst, TIAA-CREF | Denver, CO | Oct 1995-Sep 2009**

- Managed the successful integration of IT systems and networks following a major company acquisition, ensuring seamless operations and minimizing downtime
- Led multiple large-scale projects, including data center relocation, hardware replacement, and Token Ring elimination, modernizing network infrastructure
- Coordinated installation, configuration, and maintenance of Cisco and Nortel hardware for Denver campus LAN and WAN, ensuring network stability and performance

## Education

- Electrical Engineering Certificate, Albert Merrill School | New York, New York
- University of Phoenix

## Certifications

- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- ITIL Foundation Certification
- Project Management Professional (PMP, Expired)

## Core Competencies

- Program Management
- Senior Level Presentations
- Vendor Management
- Business Continuity Planning
- Technology Optimization
- Data Center Infrastructure
- Hiring, Staffing, and Training
- Contract/SOW Negotiation
- CSM Certified
- Network and Data Center Migrations
- Expense and Capital Budgeting
- CSPO Certified

## Skills

- Project and program management
- Networking implementation
- Infrastructure upgrades
- Data center migrations
- Team leadership and collaboration
- Stakeholder communication
- Budgeting and financial management
- Scrum and Agile methodologies
- Network design and optimization
- Vendor and contract management
- ITIL and PMP best practices

References Available upon request.
