# Network as a Service (NaaS) Using Meraki: Key Aspects

## 1. Infrastructure Deployment and Management
- Provider selects, installs, and manages Meraki devices (switches, routers, APs, security appliances)
- Handles initial configuration, ongoing optimization, and hardware lifecycle management
- Enables enterprise-grade networking without customer's capital expenditure or in-house expertise

## 2. Analytics and Reporting
- Leverages Meraki's cloud platform for comprehensive insights:
  - Traffic analysis, performance metrics, user behavior
  - Custom reporting and historical data for trend analysis
  - Automated alerts for network events or issues
- Enables proactive management and informed decision-making

## 3. Automatic Updates
- Cloud-managed approach ensures current firmware and security patches
- Centralized control via Meraki dashboard for consistency
- Updates scheduled to minimize disruption, with rollback capability

## 4. Service Level Agreements (SLAs)
- Defines guaranteed service levels:
  - Uptime (typically 99.9%+), performance metrics, response times
  - Regular compliance reporting
  - Penalties for breaches (e.g., service credits)
- Provides assurance of service quality and clear performance benchmarks

## 5. Comprehensive Support
- 24/7 monitoring and helpdesk
- Tiered support with escalation processes
- Proactive maintenance and rapid troubleshooting
- Self-service portal for basic tasks and information

## 6. Cost Predictability
- Subscription model with regular fees covering all service aspects
- Hardware included, eliminating large upfront costs
- Scalable pricing that flexes with network needs
- Shift from CapEx to OpEx, aiding budgeting and financial planning

## 7. Customization
- Tailored network design, security policies, and logical segmentation
- Custom dashboards and integration with existing systems
- Scalability to adapt to changing business needs

## 8. Service Provider Connectivity Leadership
- Bundling internet/WAN services with NaaS
- End-to-end performance management and guaranteed quality
- Simplified billing and efficient multi-site networking
- Leverages provider's network for optimized routing and easy scaling

## 9. Device Management
- Real-time inventory tracking and lifecycle management
- Centralized configuration control and compliance monitoring
- Remote troubleshooting and automated provisioning
- Regular asset reporting to customers

## 10. Managed Takeovers (MTOs)
- Comprehensive assessment of existing network
- Detailed migration planning and minimal-disruption cutover
- Integration of legacy elements where necessary
- User training on new tools and processes
- Option for phased implementation in complex environments
- Performance benchmarking to demonstrate improvements

## Integration of Elements
- Infrastructure deployment considers existing connectivity services
- Analytics cover device management and pre/post-MTO comparisons
- Updates include bringing legacy devices current during MTOs
- SLAs incorporate connectivity performance guarantees
- Support extends to MTO process and ongoing device management
- Cost model factors in bundled connectivity and MTO financial impact
- Customization includes optimizing for provider's connectivity and integrating existing elements during MTOs

---

# Value-Added Distributor (VAD): Enhancing the Supply Chain

## I. Introduction to Value-Added Distribution
- Definition: VADs provide additional services beyond traditional distribution
- Purpose: Create more value for manufacturers, resellers, and end customers
- Differentiation: Expertise, specialized services, and comprehensive solutions

## II. Key Aspects of Value-Added Distribution

### 1. Enhanced Technical Expertise
- Deep product knowledge and industry-specific expertise
- Pre-sales technical consulting and solution design
- Post-sales implementation support and troubleshooting

### 2. Solution Integration
- Bundling complementary products and services
- Creating turnkey solutions tailored to specific industries or use cases
- Developing custom software or hardware configurations

### 3. Advanced Training and Education
- Comprehensive training programs for resellers and end-users
- Certification courses for technical professionals
- Ongoing education on emerging technologies and industry trends

### 4. Specialized Logistics and Configuration
- Custom kitting and product assembly
- Pre-configuration of complex systems before shipment
- Specialized handling for sensitive or high-value equipment

### 5. Strategic Consulting
- Business transformation advisory services
- Technology roadmap development
- Vendor management and multi-vendor solution optimization

### 6. Marketing and Business Development
- Lead generation and qualification for resellers
- Co-marketing initiatives with manufacturers
- Market intelligence and opportunity identification

### 7. Financial and Operational Support
- Extended credit terms and flexible financing options
- Inventory management and demand forecasting services
- Risk mitigation strategies for emerging technologies

### 8. Cloud and Managed Services
- Hosting and management of cloud-based solutions
- Ongoing monitoring and management of IT infrastructure
- Cybersecurity services and compliance management

## III. Comparison with Traditional Distribution

| Aspect | Traditional Distributor | Value-Added Distributor |
|--------|-------------------------|--------------------------|
| Focus | Product availability and logistics | Comprehensive solutions and expertise |
| Technical Support | Basic product information | In-depth technical consulting and implementation |
| Services | Standard logistics and fulfillment | Customized services, integration, and strategic support |
| Partner Relationships | Transactional | Strategic and collaborative |
| Value Proposition | Efficient product delivery | Enabling business transformation and innovation |

## IV. Benefits of Value-Added Distribution

### For Manufacturers:
- Expanded market reach through specialized channels
- Enhanced product positioning and solution selling
- Reduced support burden through VAD expertise

### For Resellers:
- Access to comprehensive solutions and expertise
- Improved ability to address complex customer needs
- Enhanced competitive positioning through value-added services

### For End Customers:
- Access to integrated, industry-specific solutions
- Reduced complexity in technology adoption
- Ongoing support and optimization of implemented solutions

## V. Challenges and Considerations
- Maintaining deep expertise across multiple technologies
- Balancing vendor relationships and independence
- Adapting to rapidly changing technology landscapes
- Demonstrating and quantifying added value to justify premium pricing

## VI. Future Trends in Value-Added Distribution
- Increasing focus on cloud and subscription-based services
- Greater emphasis on data analytics and AI-driven solutions
- Expansion into emerging technologies (IoT, edge computing, etc.)
- Evolution towards "as-a-Service" business models

By offering these enhanced services and expertise, VADs play a crucial role in simplifying complex technologies, enabling digital transformation, and driving innovation across various industries.