To provide an estimate for the actual work required and build data around the work taking place based on industry standards, we can break down the staging tasks and assign estimated hours for each task. Here's a detailed breakdown:

1. Receiving and Inventory:
   - Estimated time: 0.5 hours per device
   - This task involves receiving the equipment, verifying the quantities against the packing list, and checking for any visible damage.

2. Physical Staging:
   - Estimated time: 0.5 hours per device
   - This task involves unboxing the equipment, placing it on the staging racks or tables, and preparing it for configuration.

3. Power-on and POST:
   - Estimated time: 0.25 hours per device
   - This task involves powering on each device and verifying that it passes the Power-On Self-Test (POST).

4. Burn-in Testing:
   - Estimated time: 4 hours per batch (assuming devices can be tested in parallel)
   - This task involves running the devices for a continuous 4-hour period to ensure stability and identify any early failures.

5. Software Installation and Upgrade/Downgrade:
   - Estimated time: 1 hour per device
   - This task involves installing the required operating system version and upgrading or downgrading the software based on Vodafone's standards.

6. Golden Configuration:
   - Estimated time: 1 hour per device
   - This task involves loading the golden configuration provided by Vodafone onto each device.

7. Basic Configuration for Remote Access:
   - Estimated time: 0.5 hours per device
   - This task involves configuring basic settings to enable remote access to the devices for further configuration and monitoring.

8. Device Labeling:
   - Estimated time: 0.25 hours per device
   - This task involves applying labels to each device based on Vodafone's naming convention.

9. Testing and Validation:
   - Estimated time: 1 hour per device
   - This task involves performing a comprehensive set of tests to validate the functionality, connectivity, and performance of each staged device.

10. Packing and Shipping Preparation:
    - Estimated time: 0.5 hours per device
    - This task involves properly packing the staged devices, creating shipping labels, and preparing the equipment for delivery to Vodafone's designated site.

Based on the above estimates and the quantities provided in the BOM, here's a summary of the estimated work hours:

- Cisco Nexus 9300 series switches (8 units):
  - Total estimated hours: 8 * (0.5 + 0.5 + 0.25 + 1 + 1 + 0.5 + 0.25 + 1 + 0.5) = 44 hours
  - Burn-in testing: 4 hours

- Cisco Catalyst 9300 series switches (9 units):
  - Total estimated hours: 9 * (0.5 + 0.5 + 0.25 + 1 + 1 + 0.5 + 0.25 + 1 + 0.5) = 49.5 hours
  - Burn-in testing: 4 hours

Total estimated work hours: 44 + 49.5 + (2 * 4) = 101.5 hours

Please note that these estimates are based on industry standards and may vary depending on the specific devices, complexity of the configurations, and the efficiency of the staging team. It's always a good practice to add a buffer to the estimates to account for any unforeseen issues or contingencies.

---

# Vodafone SCB Network Obsolescence 2024 LOE Framework

## CUSTOMER INFORMATION
- Customer Name: Vodafone SCB
- Abbreviated Customer Name: Vodafone
- Customer Contact Name: [Contact Name]
- Customer Contact Email and Phone: [Contact Email] / [Contact Phone]

## WWT ACCOUNT TEAM INFORMATION
- Account Manager Name: Stephanie Chambers
- Account Manager Phone Number: [Account Manager Phone]
- Consulting Systems Engineer (CSE) Name: Jason Davis
- Consulting Systems Architect (CSA) Name: N/A

## FEDERAL INFORMATION
- Not applicable, as this is not a federal project.

## QUOTE DETAILS
- Due Date: [SOW Due Date]
- Type of Quote Needed: Firm Fixed
- Hardware Provided by WWT? Yes
- Hardware Quote # /BOM: R00826381_EM154466602KW.csv (attached)
- Scope: Network Obsolescence 2024

## WORK OUTSIDE THE UNITED STATES
- No work anticipated outside the United States.

## TRAVEL AND CLEARANCE REQUIREMENTS
- No travel or clearance requirements specified.

## PROJECT SUMMARY
The Vodafone SCB Network Obsolescence 2024 project involves the off-site staging, testing, configuration, and delivery of Cisco Nexus 9300 series switches and Catalyst 9300 series switches, as detailed in the provided BOM (R00826381_EM154466602KW.csv). WWT will perform the staging activities in accordance with Vodafone's standards and requirements, ensuring the equipment is fully configured and ready for deployment upon delivery to Vodafone's designated site at SDC, 800 Cottontail Lane, Somerset NJ 08873.

## INTERNAL COMMENTS
- Project involves off-site staging, testing, configuration, and delivery of Cisco Nexus 9300 series and Catalyst 9300 series switches for Vodafone SCB's Network Obsolescence 2024 initiative
- BOM (R00826381_EM154466602KW.csv) attached to the IR provides detailed quantities of devices, accessories, modules, and licenses
- Staging to be performed per Vodafone's standards and requirements
- Equipment to be delivered to Vodafone site at SDC, 800 Cottontail Lane, Somerset NJ 08873 upon completion of staging
- CSE to ensure project scope, tasks, deliverables, and assumptions are clearly defined in LOE and SOW
- Account team to review and approve LOE and SOW before submitting to Vodafone

## PROJECT TASKS
1. Perform off-site staging for all equipment
2. Power on the device and perform POST (Power-On Self-Test)
3. Conduct off-site staging burn-in test for 4 hours
4. Install and upgrade/downgrade network device software based on Vodafone's standards
5. Load golden configuration based on Vodafone's standard
6. Load device specific/basic configuration to provide remote access to new network device
7. Label equipment based on Vodafone's naming convention
8. Deliver equipment to Vodafone site at SDC, 800 Cottontail Lane, Somerset NJ 08873

## TECHNOLOGY CENTER SERVICE TOUCHES
- Receiving, Staging & Shipment Preparation: Y
- Asset Tagging: Y (Customer Supplied)
- Apply Device Configuration: Y (Provided by Vodafone)
- Device Labeling: Y
- Remote Access: Y (Duration: 30 days)

## DEVICE TYPE and QUANTITY
- Refer to attached BOM (R00826381_EM154466602KW.csv) for detailed quantities of devices, accessories, modules, and licenses

## DELIVERABLES
- Standard Customer Reporting: Y
- Low-Level Design (LLD): Y
- Acceptance Testing Procedures (ATP): Y

## PROFESSIONAL SERVICES
- No on-site or off-site professional services support required from WWT engineers

## OUT OF SCOPE
- Any tasks or services not explicitly mentioned in the SOW will be considered out of scope
- On-site installation and deployment of the equipment are excluded from this SOW

## ASSUMPTIONS
- Vodafone will provide all necessary information, including golden configurations, standards, and naming conventions, in a timely manner to enable WWT to complete the staging activities
- The equipment will be delivered to the designated Vodafone site upon completion of staging and testing

## CUSTOMER RESPONSIBILITIES
- Provide detailed specifications, requirements, and configurations for the staging process
- Grant access to necessary systems and facilities for WWT to perform the staging activities
- Ensure timely review and approval of deliverables and project milestones
- Coordinate the receipt and deployment of the staged equipment at the designated Vodafone site

## ADDITIONAL CUSTOMER SITES
- Not applicable, as no additional customer sites were specified.

---

# LOE Framework Guide

This guide provides a streamlined approach to completing the LOE framework for future projects. Below, you'll find a breakdown of each section, including the required fields and a brief summary of what's needed.

## CUSTOMER INFORMATION
- Customer Name: The full name of the customer as it should appear on the SOW.
- Abbreviated Customer Name: A shortened version of the customer name, if applicable.
- Customer Contact Name: The name of the primary customer contact.
- Customer Contact Email and Phone: The email address and phone number of the primary customer contact.

## WWT ACCOUNT TEAM INFORMATION
- Account Manager Name: The name of the WWT account manager responsible for the project.
- Account Manager Phone Number: The phone number of the WWT account manager.
- Consulting Systems Engineer (CSE) Name: The name of the WWT CSE assigned to the project.
- Consulting Systems Architect (CSA) Name: The name of the WWT CSA assigned to the project, if applicable.

## FEDERAL INFORMATION
- IF Federal, who is Prime to Government?: If the project is federal, indicate who the prime contractor is.
- Federal Type of Request: Specify the type of federal request (e.g., RFQ, PWS, Market Research).
- Published Rates: Indicate if there are any published rates that need to be met as part of the opportunity.
- Federal Contract Name and/or #: Provide the name and/or number of the federal contract, if applicable.

## QUOTE DETAILS
- Due Date: The date when the SOW is due back to the customer.
- Type of Quote Needed: Select the type of quote required (e.g., Firm Fixed, Time and Materials).
- Hardware Provided by WWT?: Indicate if WWT will be providing hardware for the project.
- Hardware Quote # /BOM: If hardware is provided by WWT, include the hardware quote number or BOM reference.
- Scope: A brief title or description of the project scope.

## WORK OUTSIDE THE UNITED STATES
- Purchase Order Countries and Currencies: List the countries and currencies in which the customer will issue purchase orders to WWT.
- Onsite Services Outside the US: Specify if WWT needs to provide onsite services outside the US, including the cities and countries.
- WWT Engineering Resources Traveling Outside the US: Indicate if WWT engineering resources are required to travel outside the US and the type of work to be performed.
- Language Requirements and PM Location: List any language requirements for field resources or PM support and specify if the PM needs to be local in any country.

## TRAVEL AND CLEARANCE REQUIREMENTS
- Travel Details: Provide onsite travel expectations for the project.
- Travel Expenses: For federal contracts, indicate if WWT will be able to charge for travel expenses.
- Clearance Requirements: Specify any clearance requirements for engineering resources (e.g., Secret, Top Secret, TS-SCI).
- Certification Requirements: List any certification requirements for engineering resources.

## PROJECT SUMMARY
- Provide a brief narrative or summary of the project, including key objectives, scope, and deliverables.

## INTERNAL COMMENTS
- Include any additional internal comments, details, or considerations relevant to the project.

## PROJECT TASKS
- List the specific tasks to be performed by WWT, including Integration Center and Professional Services tasks.
- Indicate the number of cutover/migration windows needed, if known or estimated.

## TECHNOLOGY CENTER SERVICE TOUCHES
- Select the required service touches from the SOW template and provide additional information as needed.

## DEVICE TYPE and QUANTITY
- List all devices requiring a service touch, excluding child components.
- Include the part number, quantity, and any specific service touches for each device.

## DELIVERABLES
- Select the required deliverables from the SOW template, including Integration/Supply Chain and Professional Services deliverables.
- Add any additional deliverables or modifications to the standard deliverables, if necessary.

## PROFESSIONAL SERVICES
- Identify if Professional Services support is needed onsite or at the customer site.
- Specify the resource levels, hours, and locations for each customer site.

## OUT OF SCOPE
- List any tasks or services that are considered out of scope for the project.
- Include any additional out-of-scope items or modifications to the standard out-of-scope language.

## ASSUMPTIONS
- List any assumptions made in scoping the project or creating the LOE.
- Include any additional assumptions or modifications to the standard assumptions.

## CUSTOMER RESPONSIBILITIES
- List the responsibilities of the customer throughout the project lifecycle.
- Include any additional customer responsibilities or modifications to the standard responsibilities.

## ADDITIONAL CUSTOMER SITES
- If more than four customer sites require Professional Services support, provide the site details and resource requirements in this section.

When completing the LOE framework for a new project, copy this markdown template and fill in each section with the relevant information provided. Once completed, the markdown document can be easily converted to the proper Word document format for submission.

---

Certainly! To make the process easier, I'll provide you with a template that you can copy and paste for the Vodafone SCB Network Obsolescence 2024 project. You can then fill in the specific details where indicated.

CUSTOMER INFORMATION
- Customer Name: Vodafone SCB
- Abbreviated Customer Name: Vodafone
- Customer Contact Name: [Contact Name]
- Customer Contact Email and Phone: [Contact Email] / [Contact Phone]

WWT ACCOUNT TEAM INFORMATION
- Account Manager Name: [Account Manager Name]
- Account Manager Phone Number: [Account Manager Phone]
- Consulting Systems Engineer (CSE) Name: [Your Name]
- Consulting Systems Architect (CSA) Name: [CSA Name, if applicable]

QUOTE DETAILS
Due Date: [SOW Due Date]
- Type of Quote Needed: Firm Fixed
- Hardware Provided by WWT? Yes
- Hardware Quote # /BOM: R00826381_EM154466602KW.csv
- Scope: Network Obsolescence 2024

PROJECT SUMMARY
The Vodafone SCB Network Obsolescence 2024 project involves the off-site staging, testing, configuration, and delivery of Cisco Nexus 9300 series switches and Catalyst 9300 series switches, as detailed in the provided BOM (R00826381_EM154466602KW.csv). WWT will perform the staging activities in accordance with Vodafone's standards and requirements, ensuring the equipment is fully configured and ready for deployment upon delivery to Vodafone's designated site at SDC, 800 Cottontail Lane, Somerset NJ 08873.

PROJECT TASKS
1. Perform off-site staging for all equipment
2. Power on the device and perform POST (Power-On Self-Test)
3. Conduct off-site staging burn-in test for 4 hours
4. Install and upgrade/downgrade network device software based on Vodafone's standards
5. Load golden configuration based on Vodafone's standard
6. Load device specific/basic configuration to provide remote access to new network device
7. Label equipment based on Vodafone's naming convention
8. Deliver equipment to Vodafone site at SDC, 800 Cottontail Lane, Somerset NJ 08873

TECHNOLOGY CENTER SERVICE TOUCHES
Receiving, Staging & Shipment Preparation: Y
Asset Tagging: Y (Customer Supplied)
Apply Device Configuration: Y (Provided by Vodafone)
Device Labeling: Y
Remote Access: Y (Duration: 30 days)

DEVICE TYPE and QUANTITY (List all devices requiring a Service Touch, excluding child components)
Refer to the attached BOM (R00826381_EM154466602KW.csv) for detailed quantities of devices, accessories, modules, and licenses.

DELIVERABLES
Standard Customer Reporting: Y
Low-Level Design (LLD): Y
Acceptance Testing Procedures (ATP): Y

PROFESSIONAL SERVICES
No on-site or off-site professional services support is required from WWT engineers for this project.

OUT OF SCOPE
- Any tasks or services not explicitly mentioned in the SOW will be considered out of scope.
- On-site installation and deployment of the equipment are excluded from this SOW.

ASSUMPTIONS
- Vodafone will provide all necessary information, including golden configurations, standards, and naming conventions, in a timely manner to enable WWT to complete the staging activities.
- The equipment will be delivered to the designated Vodafone site upon completion of staging and testing.

CUSTOMER RESPONSIBILITIES
- Provide detailed specifications, requirements, and configurations for the staging process.
- Grant access to necessary systems and facilities for WWT to perform the staging activities.
- Ensure timely review and approval of deliverables and project milestones.
- Coordinate the receipt and deployment of the staged equipment at the designated Vodafone site.

You can copy and paste this template into your LOE document and fill in the specific details where indicated with placeholders like [Account Manager Name], [SOW Due Date], etc.

Remember to attach the BOM (R00826381_EM154466602KW.csv) to the LOE document to provide the detailed quantities of devices, accessories, modules, and licenses.

This template should help streamline the process and ensure that all the necessary information is captured for the Vodafone SCB Network Obsolescence 2024 project.

---

Certainly! To make the process easier, I'll provide you with a template that you can copy and paste for the Vodafone SCB Network Obsolescence 2024 project. You can then fill in the specific details where indicated.

CUSTOMER INFORMATION
Customer Name: Vodafone SCB
Abbreviated Customer Name: Vodafone
Customer Contact Name: [Contact Name]
Customer Contact Email and Phone: [Contact Email] / [Contact Phone]

WWT ACCOUNT TEAM INFORMATION
Account Manager Name: [Account Manager Name]
Account Manager Phone Number: [Account Manager Phone]
Consulting Systems Engineer (CSE) Name: [Your Name]
Consulting Systems Architect (CSA) Name: [CSA Name, if applicable]

QUOTE DETAILS
Due Date: [SOW Due Date]
Type of Quote Needed: Firm Fixed
Hardware Provided by WWT? Yes
Hardware Quote # /BOM: R00826381_EM154466602KW.csv
Scope: Network Obsolescence 2024

PROJECT SUMMARY
The Vodafone SCB Network Obsolescence 2024 project involves the off-site staging, testing, configuration, and delivery of Cisco Nexus 9300 series switches and Catalyst 9300 series switches, as detailed in the provided BOM (R00826381_EM154466602KW.csv). WWT will perform the staging activities in accordance with Vodafone's standards and requirements, ensuring the equipment is fully configured and ready for deployment upon delivery to Vodafone's designated site at SDC, 800 Cottontail Lane, Somerset NJ 08873.

PROJECT TASKS
1. Perform off-site staging for all equipment
2. Power on the device and perform POST (Power-On Self-Test)
3. Conduct off-site staging burn-in test for 4 hours
4. Install and upgrade/downgrade network device software based on Vodafone's standards
5. Load golden configuration based on Vodafone's standard
6. Load device specific/basic configuration to provide remote access to new network device
7. Label equipment based on Vodafone's naming convention
8. Deliver equipment to Vodafone site at SDC, 800 Cottontail Lane, Somerset NJ 08873

TECHNOLOGY CENTER SERVICE TOUCHES
Receiving, Staging & Shipment Preparation: Y
Asset Tagging: Y (Customer Supplied)
Apply Device Configuration: Y (Provided by Vodafone)
Device Labeling: Y
Remote Access: Y (Duration: 30 days)

DEVICE TYPE and QUANTITY (List all devices requiring a Service Touch, excluding child components)
Refer to the attached BOM (R00826381_EM154466602KW.csv) for detailed quantities of devices, accessories, modules, and licenses.

DELIVERABLES
Standard Customer Reporting: Y
Low-Level Design (LLD): Y
Acceptance Testing Procedures (ATP): Y

PROFESSIONAL SERVICES
No on-site or off-site professional services support is required from WWT engineers for this project.

OUT OF SCOPE
- Any tasks or services not explicitly mentioned in the SOW will be considered out of scope.
- On-site installation and deployment of the equipment are excluded from this SOW.

ASSUMPTIONS
- Vodafone will provide all necessary information, including golden configurations, standards, and naming conventions, in a timely manner to enable WWT to complete the staging activities.
- The equipment will be delivered to the designated Vodafone site upon completion of staging and testing.

CUSTOMER RESPONSIBILITIES
- Provide detailed specifications, requirements, and configurations for the staging process.
- Grant access to necessary systems and facilities for WWT to perform the staging activities.
- Ensure timely review and approval of deliverables and project milestones.
- Coordinate the receipt and deployment of the staged equipment at the designated Vodafone site.

You can copy and paste this template into your LOE document and fill in the specific details where indicated with placeholders like [Account Manager Name], [SOW Due Date], etc.

Remember to attach the BOM (R00826381_EM154466602KW.csv) to the LOE document to provide the detailed quantities of devices, accessories, modules, and licenses.

This template should help streamline the process and ensure that all the necessary information is captured for the Vodafone SCB Network Obsolescence 2024 project.

---

Absolutely! Let's review the LOE framework and ensure it aligns with the requirements and information provided in the SRC FAQ document. Here's a step-by-step approach:

1. Review the Customer Information and TBX Account Team Information sections to ensure they are complete and accurate.

2. Verify that the Quote Details section is properly filled out, including:
   - Due Date: [SOW Due Date]
   - Type of Quote Needed: Firm Fixed
   - Hardware Provided by TBX? Yes
   - Hardware Quote # /BOM: R00826381_EM154466602KW.csv
   - Scope: Network Obsolescence 2024

3. Confirm that the Project Summary accurately reflects the scope of the Vodafone SCB Network Obsolescence 2024 project, including off-site staging, testing, configuration, and delivery of Cisco Nexus 9300 series switches and Catalyst 9300 series switches, as per the provided BOM and Vodafone's standards and requirements.

4. Ensure that the Project Tasks section includes all the required staging scope items:
   1. Perform off-site staging for all equipment
   2. Power on the device and perform POST (Power-On Self-Test)
   3. Conduct off-site staging burn-in test for 4 hours
   4. Install and upgrade/downgrade network device software based on Bank standards
   5. Load golden configuration based on Bank standard
   6. Load device specific/basic configuration to provide remote access to new network device
   7. Label equipment based on Bank naming convention
   8. Deliver equipment to Bank site at SDC, 800 Cottontail Lane, Somerset NJ 08873

5. Verify that the Technology Center Service Touches section is complete and aligns with the project requirements:
   - Receiving, Staging & Shipment Preparation: Y
   - Asset Tagging: Y (Customer Supplied)
   - Apply Device Configuration: Y (Provided by Vodafone)
   - Device Labeling: Y
   - Remote Access: Y (Duration: 30 days)

6. Confirm that the Device Type and Quantity table is populated based on the provided BOM and includes all relevant devices, accessories, modules, and licenses.

7. Ensure that the appropriate Deliverables are selected:
   - Standard Customer Reporting
   - Low-Level Design (LLD)
   - Acceptance Testing Procedures (ATP)

8. Verify that the Professional Services section indicates no on-site or off-site support is required from TBX engineers.

9. Confirm that the Out of Scope, Assumptions, and Customer Responsibilities sections use the standard language from the SOW template and include any project-specific items as necessary.

10. Review the completed LOE framework with the account team and technical leads to gather their input and make any necessary adjustments.

11. Ensure that the LOE framework is used as the foundation for creating a detailed SOW document that accurately captures all project requirements, scope, and deliverables.

---

CSE Level of Effort (LOE) Framework and Guide

1. Receive and Review Project Requirements
   - Obtain the Bill of Materials (BOM), customer requirements, and any additional project documentation
   - Review and understand the scope, equipment, quantities, and specific requirements
   - Clarify any ambiguities or missing information with the account team and customer

2. Complete the LOE Framework
   - Fill out the Customer Information section with the customer's full name, abbreviated name, and primary contact details
   - Complete the WWT Account Team Information section, including Account Manager, CSE (yourself), and CSA (if applicable) details
   - Specify the Quote Details, including:
     - Due Date: [SOW Due Date]
     - Type of Quote Needed: Firm Fixed
     - Hardware Provided by WWT? Yes/No
     - Hardware Quote # /BOM: [Reference the provided BOM file]
     - Scope: [High-level project scope description]
   - Write a concise Project Summary, highlighting the key aspects of the project, such as off-site staging, testing, configuration, and delivery of equipment per customer's standards
   - List the specific Project Tasks, ensuring all staging scope items are included:
     1. Perform off-site staging for all equipment
     2. Power on the device and perform POST (Power-On Self-Test)
     3. Conduct off-site staging burn-in test for [X] hours
     4. Install and upgrade/downgrade network device software based on customer's standards
     5. Load golden configuration based on customer's standard
     6. Load device specific/basic configuration to provide remote access to new network device
     7. Label equipment based on customer's naming convention
     8. Deliver equipment to the designated customer site(s)
   - Complete the Technology Center Service Touches section, selecting the required service touches and providing relevant details (e.g., asset tagging, device configuration, remote access duration)
   - Populate the Device Type and Quantity table based on the provided BOM, including all relevant devices, accessories, modules, and licenses
   - Choose the appropriate Deliverables based on the project requirements (e.g., Standard Customer Reporting, Low-Level Design, Acceptance Testing Procedures)
   - Indicate any Professional Services support required, specifying the number of resources, skill level, and estimated hours
   - Use the standard language for Out of Scope, Assumptions, and Customer Responsibilities sections, and add any project-specific items as necessary

3. Internal Review and Approval
   - Schedule a meeting with the account team (Account Manager and CSA) to review the completed LOE
   - Present the LOE framework, highlighting the project scope, tasks, deliverables, and assumptions
   - Address any questions or concerns raised by the account team and make necessary revisions
   - Obtain internal approval from the account team and other relevant stakeholders

4. Customer Review and Sign-off
   - Collaborate with the Account Manager to schedule a customer review meeting
   - Present the LOE to the customer, explaining the project scope, tasks, deliverables, and assumptions
   - Clarify any questions or concerns raised by the customer and make necessary adjustments based on their feedback
   - Obtain customer sign-off on the finalized LOE

5. SOW Development
   - Use the approved LOE as the foundation to create a detailed Statement of Work (SOW)
   - Collaborate with the account team and relevant stakeholders to ensure the SOW captures all project requirements, timelines, and deliverables
   - Review and refine the SOW to ensure clarity, consistency, and alignment with customer expectations

6. Project Handover
   - Facilitate a project handover meeting with the delivery team once the SOW is finalized and signed
   - Provide the delivery team with the signed SOW, LOE, and relevant project documentation
   - Discuss the project scope, tasks, deliverables, and assumptions with the delivery team, ensuring clear understanding
   - Address any questions or concerns raised by the delivery team

7. Ongoing Support
   - Remain available to the delivery team throughout the project lifecycle to provide technical guidance and support as needed
   - Participate in project status meetings and reviews to ensure the project remains on track and aligned with the agreed-upon scope and deliverables
   - Assist in resolving any technical issues or challenges that arise during the project

By following this framework and guide, CSEs can effectively manage the LOE process from start to end, ensuring a comprehensive and accurate scoping of the project, clear communication with the customer and internal teams, and successful handover to the delivery team.

Remember to adapt this framework to the specific requirements and nuances of each project while maintaining consistency in the overall approach. If you have any further questions or need assistance with any part of the LOE process, don't hesitate to reach out to your manager or the SRC team for guidance.