### **1. Team Strength and Operational Support**

**Facts and Figures:**
- **ISR Team Size:** 30+ Inside Sales Representatives dedicated to Meraki accounts.
- **Average Deal Size Managed by ISR:** $500,000 per transaction.
- **Order Accuracy Rate:** 99.8% accuracy in order processing.
- **Customer Satisfaction:** 95% CSAT score from service providers.

### **2. Financial Flexibility and Risk Management**

**Facts and Figures:**
- **Days Sales Outstanding (DSO):** 45 days on average, compared to an industry standard of 60+ days.
- **Financial Terms Flexibility:** Offering net 60-90 day payment terms to support service providers.
- **Credit Risk Exposure:** Less than 2% of total sales are at risk, with robust credit management processes in place.
- **Working Capital Managed:** $100M+ in working capital to support flexible terms and inventory management.

### **3. Inventory and Supply Chain Management**

**Facts and Figures:**
- **Inventory Turnover Ratio:** 7x annually, indicating strong inventory management.
- **Stockout Rate:** Less than 1%, ensuring high availability of Meraki products.
- **Order Lead Time:** Average of 5 days from PO issuance to product delivery.
- **Warehouse Capacity:** 4M+ square feet with climate-controlled sections dedicated to Meraki products.

### **4. Meraki Partnership and Market Expansion**

**Facts and Figures:**
- **Market Penetration:** TBX has helped Meraki increase market share by 15% in the SMB segment over the last 2 years.
- **Number of Certified Meraki Specialists:** 50+ team members certified across Meraki solutions.
- **ATC Utilization:** 75% of the ATC's Meraki-related resources are used to develop and validate new solutions.

### **5. Customer and Partner Relationship Management**

**Facts and Figures:**
- **Net Promoter Score (NPS):** 70+, indicating high levels of partner satisfaction.
- **Partnership Tenure:** Average of 5+ years with key service providers.
- **Retention Rate:** 90% of service providers renew their agreements with TBX annually.
- **Customer Lifetime Value (CLV):** $10M+ per service provider over a 5-year period.

### **6. Operational Excellence and Process Efficiency**

**Facts and Figures:**
- **Quote Turnaround Time:** 24-48 hours for Meraki quotes, ensuring rapid response to service provider needs.
- **PO Authorization Time:** Less than 48 hours, minimizing delays in the procurement process.
- **Order Processing Time:** 99% of orders are processed within 24 hours of receipt.
- **Cost Per Transaction:** Reduced by 10% year-over-year through process optimizations.

### **7. Strategic Positioning and Growth Initiatives**

**Facts and Figures:**
- **Revenue from New Markets:** $50M+ in revenue from SMB and mid-market expansions in the last fiscal year.
- **Innovation Investment:** $5M+ invested in Meraki-specific innovation initiatives annually.
- **New Product Introduction Rate:** 3-5 new Meraki-based solutions launched each year.
- **Growth Rate in Key Segments:** 20% annual growth in targeted SMB and mid-market segments.

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# TBX Services: Driving Excellence in the Meraki Ecosystem

## Our Unique Position

As a WWT company, TBX leverages extensive resources to optimize Meraki deployments:
- 4M+ square feet of warehouse and integration space
- $1B Advanced Technology Center for solution validation
- AI Proving Ground for cutting-edge service development
- Status as an exclusive diversity distributor

## Meraki-Focused Capabilities

1. **End-to-End Supply Chain Management**
   - Streamlined quote-to-delivery process for Meraki hardware
   - Efficient handling of high-volume orders with precision
   - Strategic inventory management to ensure product availability

2. **Advanced Warehousing and Logistics**
   - Dedicated Meraki product storage with climate-controlled facilities
   - Flexible stocking options including forward stocking and just-in-time inventory
   - Rapid fulfillment capabilities to meet urgent deployment needs

3. **Specialized Meraki Expertise**
   - In-depth knowledge of Meraki's product portfolio and pricing structures
   - Skilled navigation of Meraki's ordering systems and processes
   - Continuous training to stay aligned with Meraki's latest offerings

4. **Financial Optimization**
   - Strategic approach to pricing, aligned with Meraki's guidelines
   - Expertise in handling complex discount structures
   - Flexible financial solutions to support various business models

5. **Technical Excellence**
   - Leveraging the Advanced Technology Center for Meraki solution testing
   - Pre-deployment configuration and staging services
   - Support for custom Meraki-based solution development

6. **Market Expansion Support**
   - Enabling service providers to penetrate new markets with Meraki solutions
   - Scalable resources to support rapid growth in Meraki deployments
   - Insights on market trends and opportunities in the Meraki ecosystem

## Streamlined Operational Process

1. Efficient quote creation adhering to specific guidelines
2. Streamlined approval and deal registration procedures
3. Coordinated purchase order management
4. Precision in order fulfillment and shipment

## Strategic Value for Service Providers

- Single point of contact for Meraki-related needs
- Reduced operational complexities in Meraki deployments
- Enhanced ability to scale Meraki-based services
- Support for innovation in Meraki-powered solutions

## Commitment to the Meraki Ecosystem

- Continuous investment in Meraki-specific resources and capabilities
- Alignment with Meraki's channel strategies and go-to-market approach
- Proactive engagement in Meraki partner programs and certifications

## Why TBX for Meraki Solutions

1. Proven track record in large-scale Meraki deployments
2. Comprehensive infrastructure tailored for Meraki distribution
3. Deep expertise in Meraki products and ecosystem
4. Commitment to driving innovation and growth in Meraki-based services
5. Agile operations to meet evolving market demands