From 0251a418cf10784a06b3eaa84b0a14491ad051c7 Mon Sep 17 00:00:00 2001 From: medusa Date: Mon, 13 May 2024 12:17:37 +0000 Subject: [PATCH] Update work/tbx/overall_presentation.md --- work/tbx/overall_presentation.md | 43 ++++++++++++++++++-------------- 1 file changed, 24 insertions(+), 19 deletions(-) diff --git a/work/tbx/overall_presentation.md b/work/tbx/overall_presentation.md index 78af5d9..0f43b3f 100644 --- a/work/tbx/overall_presentation.md +++ b/work/tbx/overall_presentation.md @@ -27,61 +27,66 @@ We are excited about the potential of this partnership and look forward to worki --- -High-Level Summary: Comprehensive CPE Solutions for T-Mobile Customers - -Our company offers a full suite of services to support T-Mobile in providing customized Wi-Fi, private 5G, and fixed wireless access (FWA) solutions to its customers. By partnering with us, T-Mobile can leverage our expertise and resources to deliver tailored solutions that meet each customer's unique requirements, while generating new revenue streams and enhancing customer satisfaction. - Key Service Offerings: -1. Site Survey and Assessment (SOW) - - Conduct comprehensive site surveys and assessments +1. Site Survey and Assessment + - Conduct comprehensive site surveys and assessments, including RF analysis and site-specific requirements - Gather detailed information about the customer's environment, existing infrastructure, and specific requirements + - Utilize industry-standard tools and methodologies for accurate data collection and analysis - Provide a detailed report with findings, recommendations, and an implementation roadmap 2. Hardware Resale - - Offer a wide range of best-in-class hardware options from leading manufacturers - - Provide competitive pricing and flexible purchasing options (CapEx and OpEx models) + - Offer a wide range of hardware options from leading manufacturers + - Provide competitive pricing and flexible purchasing options - Identify the most suitable hardware solutions based on customer needs + - Include hardware lifecycle management services, such as warranty support, RMA processing, and asset tracking -3. Design and Installation (SOW) +3. Design and Installation - Develop custom designs based on site assessment findings and customer requirements + - Create detailed low-level and high-level design documents, including network diagrams and configurations - Incorporate industry best practices and consider coverage, capacity, security, and scalability - Perform professional installation and configuration services + - Develop detailed cutover plans and migration strategies to minimize downtime and disruption during implementation - Conduct comprehensive testing and validation to ensure optimal performance 4. Consulting and Analysis - Assess and optimize OEM rationalization, automation, and processes - Analyze the customer's current environment to identify areas for improvement - - Provide expert guidance on streamlining processes, automating tasks, and consolidating vendor relationships + - Identify potential bottlenecks, single points of failure, and security vulnerabilities + - Provide guidance on streamlining processes, automating tasks, and consolidating vendor relationships - Develop custom automation scripts and tools to reduce manual effort + - Analyze application performance and user experience, with recommendations for improvement 5. Staging and Logistics - Offer comprehensive staging services, including receiving, testing, configuration, and shipping - Ensure hardware is properly configured, tested, and ready for deployment - - Provide tiered pricing based on device quantities to optimize costs + - Utilize automated configuration management tools to ensure consistency and accuracy during the staging process + - Implement secure storage and inventory management practices to protect hardware and prevent loss + - Provide tiered pricing based on device quantities - Handle all aspects of shipping and coordination to ensure timely delivery 6. Lifecycle Project Management - Assign a dedicated project management team to oversee the entire project lifecycle - - Serve as a single point of contact for seamless communication and issue resolution + - Serve as a single point of contact for communication and issue resolution - Develop detailed project plans, manage risks, and ensure timely delivery of deliverables + - Establish change management processes to handle scope changes and minimize impact on project timelines and resources + - Provide project documentation, including meeting minutes, action items, and decision logs 7. Sales Engineering Support - - Provide technical SMEs to assist sales teams and customers throughout the sales journey + - Provide technical subject matter experts to assist sales teams and customers throughout the sales journey - Offer pre-sales support, including solution design, technical consultation, and demos - - Focus on upselling, highlighting value proposition, and addressing technical concerns - - Develop proof-of-concept and pilot programs to validate solution fit and performance + - Create solution briefs, case studies, and ROI calculators to support sales efforts + - Address technical concerns and develop proof-of-concept and pilot programs to validate solution fit and performance + - Provide ongoing technical support and guidance to customers throughout the sales cycle 8. Ongoing Operations and Automation - Provide ongoing support and management of CPE resale operations - Monitor performance, conduct health checks, and proactively address issues + - Establish SLAs and performance metrics to track and measure service quality and availability + - Perform capacity planning and trend analysis to proactively identify and address potential issues - Continuously assess operations to identify process improvement and automation opportunities - Implement improvements and provide regular performance reports -Our flexible engagement models, including both CapEx and OpEx options, enable T-Mobile to choose the approach that best aligns with its business objectives and customer needs. By partnering with our company, T-Mobile can confidently offer its customers a wide range of Wi-Fi, private 5G, and FWA solutions, while benefiting from our extensive experience, efficient processes, and commitment to delivering high-quality services. - -We look forward to further discussing how our capabilities can support T-Mobile in capturing new opportunities and delivering exceptional value to its customers. - --- The T-Mobile call recap provides valuable context and insights into how the initial conversation relates to the potential partnership between T-Mobile (TMO) and your company. Let's break it down: