diff --git a/smma/maria_nails.md b/smma/maria_nails.md
new file mode 100644
index 0000000..d8712e5
--- /dev/null
+++ b/smma/maria_nails.md
@@ -0,0 +1,97 @@
+Perfect! Let’s design a **deterministic, step-by-step system** for a **new manicurist** (let’s call her *Maria*) who wants to automate bookings, payments, and client follow-ups—with zero upfront cost.  
+
+---
+
+### **💅 Maria’s Nail Tech Workflow (100% Free)**  
+**Her Needs**:  
+1. **Book clients** without back-and-forth texts.  
+2. **Accept payments** in advance (no no-shows).  
+3. **Send intake forms** (allergies, nail shape preferences).  
+4. **Follow up** for reviews/rebookings.  
+
+---
+
+### **🔧 Maria’s Tech Stack**  
+| Tool | Why She Needs It |  
+|------|------------------|  
+| **Google Sites** | Mobile-friendly booking page (no website needed). |  
+| **Bitly** | QR code for her business card/salon mirror. |  
+| **Calendly Free** | Clients self-book appointments (syncs to her phone calendar). |  
+| **Stripe Payment Links** | Take credit card deposits ($0.25 per payout). |  
+| **Google Forms** | Client intake form (allergies, nail inspo pics). |  
+| **Gmail Templates** | Pre-written emails (confirmations, aftercare, reviews). |  
+| **Trello Free** | Track client status (e.g., *Booked → Paid → Completed → Follow-Up*). |  
+| **Zapier Free** | Connect tools (e.g., Calendly → Trello auto-updates). |  
+
+---
+
+### **📌 Step 1: Maria’s Booking Setup (15 mins)**  
+1. **Create a Google Site**:  
+   - Title: *“Book Your Nail Appointment with Maria”*  
+   - Sections:  
+     - *“Services & Prices”* (e.g., Gel Manicure – $45).  
+     - *“Book Now”* (embed Calendly widget).  
+     - *“Pay Deposit”* (Stripe Payment Link for $10 deposit).  
+   - Publish → Copy URL.  
+
+2. **Generate QR Code**:  
+   - Shorten the Google Sites URL with Bitly → Download QR.  
+   - Print on:  
+     - Business cards (“Scan to book!”).  
+     - Mirror decal at her salon station.  
+
+---
+
+### **📌 Step 2: Client Journey (Zero Work for Maria)**  
+1. **Client Scans QR** → Lands on Maria’s site → Books slot on Calendly.  
+2. **Stripe Payment Link** (in Calendly confirmation email) → Client pays $10 deposit.  
+3. **Zapier Automations**:  
+   - *New Calendly Booking* → Creates Trello card (*“Booked – [Client Name]”*).  
+   - *Stripe Payment* → Moves card to *“Paid”* list in Trello.  
+   - *24h Before Appointment* → Sends Google Form intake (allergies, nail shape).  
+
+---
+
+### **📌 Step 3: Appointment Day**  
+- **Maria checks Trello**: All *“Paid”* clients are confirmed.  
+- **Post-Appointment**:  
+  1. Uploads nail photos to **Google Drive folder** (shared with client).  
+  2. Moves Trello card to *“Completed”*.  
+  3. **Zapier** auto-sends aftercare email (Gmail template) + review link.  
+
+---
+
+### **📌 Step 4: Follow-Up (Auto-Pilot)**  
+- **Trello “Follow-Up” List**: Clients due for a rebook (e.g., 3 weeks later).  
+- **Zapier**: Sends *“Your next nail refresh?”* email (with Calendly link).  
+
+---
+
+### **🚨 Edge Cases Solved**  
+| Problem | Fix |  
+|---------|-----|  
+| **No-shows** | $10 deposit via Stripe. |  
+| **Allergies** | Google Form blocks high-risk bookings. |  
+| **Client forgets aftercare** | Auto-email with nail care tips. |  
+| **Maria forgets follow-ups** | Trello due dates + Zapier reminders. |  
+
+---
+
+### **💡 Maria’s Scaling Upgrades**  
+- **At 50+ clients/month**:  
+  - Upgrade to **Calendly Premium** ($8/mo) for multiple event types (e.g., fills vs. full sets).  
+  - Replace Trello with **Airtable** ($20/mo) for client history (e.g., “Last nail color: OPI Bubble Bath”).  
+
+---
+
+### **🎯 Why This Works for Maria**  
+1. **No tech skills needed**: All tools are drag-and-drop.  
+2. **No missed payments**: Deposits required upfront.  
+3. **Clients feel pampered**: Automated but personalized (e.g., intake forms, photo galleries).  
+
+---
+
+### **📢 Maria’s Client Script**  
+> *“Scan here to book! You’ll pick your time, pay a $10 deposit, and fill out a quick form so I can prep for your visit. Everything else is automated—you’ll even get nail care tips after!”*  
+
+Want me to tweak this for another specific persona (e.g., personal trainer, massage therapist)?
\ No newline at end of file