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# LOE Framework Guide
This guide provides a streamlined approach to completing the LOE framework for future projects. Below, you'll find a breakdown of each section, including the required fields and a brief summary of what's needed.
## CUSTOMER INFORMATION
- Customer Name: The full name of the customer as it should appear on the SOW.
- Abbreviated Customer Name: A shortened version of the customer name, if applicable.
- Customer Contact Name: The name of the primary customer contact.
- Customer Contact Email and Phone: The email address and phone number of the primary customer contact.
## WWT ACCOUNT TEAM INFORMATION
- Account Manager Name: The name of the WWT account manager responsible for the project.
- Account Manager Phone Number: The phone number of the WWT account manager.
- Consulting Systems Engineer (CSE) Name: The name of the WWT CSE assigned to the project.
- Consulting Systems Architect (CSA) Name: The name of the WWT CSA assigned to the project, if applicable.
## FEDERAL INFORMATION
- IF Federal, who is Prime to Government?: If the project is federal, indicate who the prime contractor is.
- Federal Type of Request: Specify the type of federal request (e.g., RFQ, PWS, Market Research).
- Published Rates: Indicate if there are any published rates that need to be met as part of the opportunity.
- Federal Contract Name and/or #: Provide the name and/or number of the federal contract, if applicable.
## QUOTE DETAILS
- Due Date: The date when the SOW is due back to the customer.
- Type of Quote Needed: Select the type of quote required (e.g., Firm Fixed, Time and Materials).
- Hardware Provided by WWT?: Indicate if WWT will be providing hardware for the project.
- Hardware Quote # /BOM: If hardware is provided by WWT, include the hardware quote number or BOM reference.
- Scope: A brief title or description of the project scope.
## WORK OUTSIDE THE UNITED STATES
- Purchase Order Countries and Currencies: List the countries and currencies in which the customer will issue purchase orders to WWT.
- Onsite Services Outside the US: Specify if WWT needs to provide onsite services outside the US, including the cities and countries.
- WWT Engineering Resources Traveling Outside the US: Indicate if WWT engineering resources are required to travel outside the US and the type of work to be performed.
- Language Requirements and PM Location: List any language requirements for field resources or PM support and specify if the PM needs to be local in any country.
## TRAVEL AND CLEARANCE REQUIREMENTS
- Travel Details: Provide onsite travel expectations for the project.
- Travel Expenses: For federal contracts, indicate if WWT will be able to charge for travel expenses.
- Clearance Requirements: Specify any clearance requirements for engineering resources (e.g., Secret, Top Secret, TS-SCI).
- Certification Requirements: List any certification requirements for engineering resources.
## PROJECT SUMMARY
- Provide a brief narrative or summary of the project, including key objectives, scope, and deliverables.
## INTERNAL COMMENTS
- Include any additional internal comments, details, or considerations relevant to the project.
## PROJECT TASKS
- List the specific tasks to be performed by WWT, including Integration Center and Professional Services tasks.
- Indicate the number of cutover/migration windows needed, if known or estimated.
## TECHNOLOGY CENTER SERVICE TOUCHES
- Select the required service touches from the SOW template and provide additional information as needed.
## DEVICE TYPE and QUANTITY
- List all devices requiring a service touch, excluding child components.
- Include the part number, quantity, and any specific service touches for each device.
## DELIVERABLES
- Select the required deliverables from the SOW template, including Integration/Supply Chain and Professional Services deliverables.
- Add any additional deliverables or modifications to the standard deliverables, if necessary.
## PROFESSIONAL SERVICES
- Identify if Professional Services support is needed onsite or at the customer site.
- Specify the resource levels, hours, and locations for each customer site.
## OUT OF SCOPE
- List any tasks or services that are considered out of scope for the project.
- Include any additional out-of-scope items or modifications to the standard out-of-scope language.
## ASSUMPTIONS
- List any assumptions made in scoping the project or creating the LOE.
- Include any additional assumptions or modifications to the standard assumptions.
## CUSTOMER RESPONSIBILITIES
- List the responsibilities of the customer throughout the project lifecycle.
- Include any additional customer responsibilities or modifications to the standard responsibilities.
## ADDITIONAL CUSTOMER SITES
- If more than four customer sites require Professional Services support, provide the site details and resource requirements in this section.
When completing the LOE framework for a new project, copy this markdown template and fill in each section with the relevant information provided. Once completed, the markdown document can be easily converted to the proper Word document format for submission.
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Certainly! To make the process easier, I'll provide you with a template that you can copy and paste for the Vodafone SCB Network Obsolescence 2024 project. You can then fill in the specific details where indicated.
CUSTOMER INFORMATION