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For Panera Bread, WWT delivered a next-gen restaurant experience, shifting the way consumers engage with the Panera brand and its chain of bakery-cafés across the United States and Canada. The challenge was to deliver unparalleled digital experiences, reducing line length and transaction friction inside their bakery-cafés. WWT’s approach was strategic, utilizing their deep roots in hardware distribution integration and R&D, innovative software development capabilities, and core competency as a strategic digital advisor. The result was a 360-degree approach and a five-star consumer-rated kiosk experience. This approach encompassed store transformation, omni-channel integrity, and the evolution of in-store, mobile app, and website commerce to unified commerce [1].
For Wingstop, WWT helped them evolve their digital and technology platforms to become a global digital leader. The foundation created by WWT included e-commerce, Data Analytics and Machine Learning, and Identity Management [2]. WWT also helped Wingstop set up a digital platform to enable them to be a true digital commerce company, supporting their journey towards 100% digital commerce [5].
In terms of technical capabilities, WWT’s digital services include research and insights, design, development and integration, and more. They also offer a variety of services such as AI & data services, automation services, cloud services, digital services, digital workspace services, and software services [8].
In addition to these specific projects, WWT has also conducted several Proof of Concepts (POCs) with both Panera Bread and Wingstop, focusing on areas such as server infrastructure, software-defined WAN, and digital transformation initiatives [ServiceNow data].
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For Panera Bread, WWT delivered a next-gen restaurant experience, shifting the way consumers engage with the Panera brand and its chain of bakery-cafés across the United States and Canada. The challenge was to deliver unparalleled digital experiences, reducing line length and transaction friction inside their bakery-cafés. WWT’s approach was strategic, utilizing their deep roots in hardware distribution integration and R&D, innovative software development capabilities, and core competency as a strategic digital advisor. The result was a 360-degree approach and a five-star consumer-rated kiosk experience. This approach encompassed store transformation, omni-channel integrity, and the evolution of in-store, mobile app, and website commerce to unified commerce [1].
For Wingstop, WWT helped them evolve their digital and technology platforms to become a global digital leader. The foundation created by WWT included e-commerce, Data Analytics and Machine Learning, and Identity Management [2]. WWT also helped Wingstop set up a digital platform to enable them to be a true digital commerce company, supporting their journey towards 100% digital commerce [5].
In terms of technical capabilities, WWT’s digital services include research and insights, design, development and integration, and more. They also offer a variety of services such as AI & data services, automation services, cloud services, digital services, digital workspace services, and software services [8].
In addition to these specific projects, WWT has also conducted several Proof of Concepts (POCs) with both Panera Bread and Wingstop, focusing on areas such as server infrastructure, software-defined WAN, and digital transformation initiatives [ServiceNow data].
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strategic approach, store transformation, omni-channel integrity, e-commerce foundation, data analytics and machine learning, identity management, proof of concepts (POCs), and digital services.
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https://www.wwt.com/case-study/embedding-seamless-service-at-panera-bread
https://www.wwt.com/video/atsm-04-08-2022-wingstop-case-study
https://www.wwt.com/event/616dda3c187c3e008374eee6
https://www.wwt.com/video/2024-sko-digital-employee-experience-breakout-session
https://www.wwt.com/video/atsm-10-07-2022-unified-commerce
https://www.wwt.com/article/revolutionizing-the-restaurant-technology-ecosystem
https://www.wwt.com/video/atsm-04-01-2022-wwt-digital-solutions
https://www.wwt.com/service/wwt-services/overview
https://www.wwt.com/digital-workspace-atsm
https://www.wwt.com/briefing/customer-experience-digital-capabilities-briefing