diff --git a/work/ac_voip.md b/work/ac_voip.md
new file mode 100644
index 0000000..9ac8dd4
--- /dev/null
+++ b/work/ac_voip.md
@@ -0,0 +1,91 @@
+Here's the **deterministic, zero-friction system for AC's VoIP Consulting Business**, leveraging her enterprise experience while automating client workflows:
+
+---
+
+### **📞 AC's VoIP Migration Automation Stack (Enterprise-Grade, Zero Cost)**
+**For the telecom consultant who:**  
+✓ Migrates legacy PBX systems to cloud VoIP  
+✓ Onboards clients with complex network requirements  
+✓ Needs **security-compliant documentation**  
+✓ Manages **multi-phase technical deployments**  
+
+---
+
+### **🔧 The Free Tech Stack**  
+| **Tool** | **VoIP-Specific Use** |  
+|----------|-----------------------|  
+| **Google Sites** | Client portal with: migration checklist, SIP trunk specs, compliance docs |  
+| **Calendly Free** | Books discovery calls (with buffer time for network audits) |  
+| **Stripe Payment Links** | Takes project deposits (e.g., 30% upfront for migrations) |  
+| **Google Forms** | Network intake form (current PBX model, SIP endpoints, firewall rules) |  
+| **Airtable Free** | Tracks: *Lead → Discovery → Migration Plan → Cutover → Post-Mortem* |  
+| **Google Drive** | Shared folder per client (Wireshark logs, SIP traces, LOA templates) |  
+| **Zapier Free** | Auto-sends NDA/LOA via DocuSign after discovery call |  
+
+---
+
+### **🛠️ Phase-Based Workflow**  
+
+#### **1. Pre-Sales (Client Scans QR Code)**  
+- Lands on AC's **technical portal** (Google Sites) with:  
+  - **Migration case studies** (e.g., "10,000-seat Cisco → Teams Direct Routing")  
+  - **Embedded Calendly** for 30-min discovery calls  
+  - *"Enterprise clients: Upload current SIP topology diagram"* (Google Form)  
+
+#### **2. Discovery Phase (Automated)**  
+- After booking, **Zapier triggers**:  
+  - **Network assessment form** (Google Forms):  
+    - *"List all PRI/SIP trunk providers"*  
+    - *"PBX make/model + EOL date"*  
+    - *"Current call volume (peak concurrent calls)"*  
+  - **Airtable record** auto-creates with technical debt analysis  
+
+#### **3. Migration Execution**  
+- **Airtable tracks**:  
+  - *Dependencies* (e.g., "Carrier LOA signed")  
+  - *Cutover checklist* (e.g., "Test DID forwarding")  
+  - Shared with client as **read-only view**  
+
+#### **4. Post-Mortem Automation**  
+- **Zapier sends**:  
+  - **ASR/ACD reports** (Google Data Studio)  
+  - **Renewal reminder** 60 days before contract ends  
+  - **Feedback form** (Net Promoter Score)  
+
+---
+
+### **🚨 Enterprise Edge Cases Solved**  
+| **Problem** | **Fix** |  
+|------------|--------|  
+| Carrier delays | Airtable flags "Pending LOAs" in red |  
+| Firewall issues | Drive folder stores client-specific ACL templates |  
+| Post-cutover bugs | Auto-generated support ticket (Google Form → Airtable) |  
+| Compliance audits | Drive archives all SIP traces + call logs |  
+
+---
+
+### **📌 Professional Touchpoints**  
+- **QR Code Placement**:  
+  - **Email signature**: Links to migration checklist  
+  - **Proposals**: QR to payment portal + SOW templates  
+
+---
+
+### **💡 Scaling to Enterprise**  
+- **Upgrade 1**: **Airtable Pro** ($20/mo) for SIP trunk inventory tracking  
+- **Upgrade 2**: **Zapier Premium** to auto-create MS Teams channels per project  
+- **Upgrade 3**: **Stripe Invoicing** for recurring managed services  
+
+---
+
+### **📢 Client Onboarding Script**  
+> *"Scan this QR to access your migration portal. Upload network diagrams, sign LOAs digitally, and track real-time progress - just like my Fortune 500 clients do."*  
+
+---
+
+### **🎯 Why This Works for Telecom Consultants**  
+1. **Enterprise credibility** without CRM costs  
+2. **Audit-ready documentation** automatically organized  
+3. **Complex projects simplified** via phase-based automation  
+
+Need the **Airtable SIP trunk template** or **carrier LOA generator**? Let me know!
\ No newline at end of file