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1. CPE Resale Support as a Service
Provide Strategic Resourcing to support Resale activity and consolidate OEMs
*SOW Provided with Details*
Key Outcomes by Phase​​
Move expense off Partner GVM
OpEx Consumption Model
Up front Deal Registration with OEMs
*Single-source supplier
*OEM Rebate maximization
2. Consult & Analyze
TBX-led consultation engagement to analyze and identify areas of improvement
*SOW to follow*
Key Outcomes by Phase​​
Assess OEM Rationalization
Assess Automation and Optimization
Eliminate redundancy across Per teams
Optimize hard costs savings
Reduce capital constraints with how HW/SW ships
Reduce OEM complexity from subscription based GTM
Understand staging/inventory process/requirements
3. Automate & Execute
Deploy Automation & Enable TBX Services for single-vendor solution for all Resale CPE
*SOW Dependent on Phase 2*
Key Outcomes by Phase​​
Reduce Partner internal constraints
Full OEM Rationalization
TBX-managed inventory and staging program
Reduction in Partner Capital in Progress (CIP) with Supply Chain program
Innovation Funds program for future services*
Advanced Technology Center (lab)
Field Services
Consulting Services
Strategic Resourcing
4. Run Operations
Provide end-to-end visibility and control across the entire AT&T Resale CPE lifecycle
Key Outcomes by Phase​​
Day-to-day operations of Partner Resale
Regular process improvement of CPE
Continuous automation
Sales Engineering Support
Technical SMEs to support the sales teams and customer throughout the sales journey. They focus on upselling, being the technical expert and providing a white glove support to enhance sales and expedite the sales process.
SE Support Details
The Sales Engineering support team will be dedicated to the account. The purpose of this team is to provide white glove service to partner with account teams as experts in their field. The focus is on upselling, positioning the outcome, BOM generation and providing industry expertise.
Agreement Options: CapEx or OpEx
Budgetary Rate: $175
Lifecycle PM
PM team to be the E2E support to ensure all processes are executed, barriers are removed and ensure deals process and are executed against timely. They also work as an escalation point throughout the lifecycle.
Lifecycle PM Details
The PM team to provide complete oversight of the deals as they move through the sales lifecycle and into delivery. They provide a single source contact to ensure deals are moving efficiently, removing any barriers and resolving any escalations as they arise.
Agreement Options: CapEx or OpEx
Budgetary Rate: $125
Staging
Suggested Staging Services
Device Lifecycle through ITC:
1. Receive: Verify devices against orders and inspect for damage
2. Unbox: Remove packaging and visually inspect hardware
3. Test: Thoroughly test hardware and ensure compliance with specs and requirements
4. Apply: Load approved software, configure per golden config, and label per customer specs
5. Configure: Perform additional customer-specific configs and validate against requirements
6. Burn-In: 24-hour burn-in test with performance and stability monitoring
7. Quality Assurance: Complete quality checklist and verify all requirements met
8. Box: Package devices with accessories, documentation, and certifications
9. Ship: Prepare shipping docs and labels, and coordinate timely delivery.
Tiered Budgetary Pricing @ Cost Per Device
Qty 100 : $423.34
Qty 500: $204.99
Qty 1000: $171.55
Gap Analysis Consultant: A scoping call will be scheduled if this is a need
Success in Partnership:
Time to quote 4 days to 1 --
$1M annual savings $10M TBX owned average inventory position for up to 150 days – saving VZ almost $1M annually in delayed inventory ownership
$10M annually on PO savings (2023 on track to hit $10M) – lower discounts and pricing
$1.5M Site install savings Annually ($1200 savings per install, assume savings on 10% of monthly staged shipments (100 of 1000)
$2.4M Savings from high quality shipments ~10% revisit for wrong part ($4K visit * 10% * 500 estimated monthly installs * 12months)
$9M HC Outsource savings ----60 HC Reduction
$1.4M PM savings by purchasing Hypercare (2PM monthly avg *12mo * $120K *50% savings)