Update personal/resume/Jason_Davis_Technical_Account_Manager_Resume.md

personal/resume/Jason_Davis_Technical_Account_Manager_Resume.md

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 # Jason Davis
 
-Denver, CO | (720) 217-4263 | newton214@gmail.com | [Linkedin](https://www.linkedin.com/in/jason-davis-27442118a/)
+Denver, CO | (720) 217-4263 | newton214@gmail.com | [LinkedIn](https://www.linkedin.com/in/jason-davis-27442118a/)
 
 ## Summary
 
@@ -19,52 +19,44 @@ Accomplished Network and Cloud Engineer with over 15 years of expertise in desig
 ## Professional Experience
 
 ### Consulting System Engineer, TBX (May 2022 - Present)
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+- Serve as subject matter expert for service providers, developing go-to-market strategies for Meraki and Fortinet solutions.
-- Serve as a subject matter expert (SME) for service providers, developing go-to-market strategies for Meraki and Fortinet solutions.
+- Conduct technical workshops and develop proof-of-concepts showcasing Meraki and Fortinet solution value.
-- Conduct technical workshops and collaborate with internal teams to develop proof-of-concepts (PoCs) that showcase the value of Meraki and Fortinet solutions.
+- Nurture strong relationships within customer organizations, including technical teams, project managers, and executives.
-- Develop and nurture strong relationships within customer organizations, including technical teams, project managers, and executives.
 
 ### Network Developer Engineer, AWS (Amazon) (Sept 2021 - May 2022)
-
+- Developed Python, Jinja2, and shell script templates to automate fleet-wide configuration changes across GovCloud regions.
-- Demonstrated expertise in network architecture by troubleshooting complex issues involving routing protocols (BGP, OSPF), interconnectivity, and configurations.
+- Orchestrated network scaling tasks across AWS availability zones, participating in on-call rotations and large-scale event support.
-- Acted as the main point of contact for customer inquiries, concerns, and requests, ensuring timely and professional responses.
+- Troubleshot complex routing issues and authored technical documentation, demonstrating network architecture expertise.
-- Authored technical documentation and standard operating procedures, facilitating knowledge transfer and addressing recurring network issues.
 
 ### Principal Engineer, Verizon (Jan 2020 - Sept 2021)
-
+- Led enterprise network scoping, architecture, and design as Tier 2 solution architect for global enterprise customers.
-- Led end-to-end enterprise network scoping, architecture, and design as a Tier 2 network solution architect for large worldwide enterprise customers.
+- Identified and developed action plans for growth opportunities within customer organizations.
-- Identified growth opportunities (upselling or cross-selling) within customer organizations and developed action plans for success.
+- Streamlined due diligence audits using Python to analyze large network datasets for RFP/RFI compliance.
-- Streamlined due diligence audits by collaborating with internal teams to vet RFP/RFI compliance and solution delivery, leveraging Python to analyze large network datasets.
 
 ### Consulting Systems Engineer III, Zivaro (Oct 2018 - Jan 2020)
-
+- Architected and deployed multi-tenant cloud network infrastructure using Docker, Kubernetes, and Ansible.
-- Contributed to the architecture, design, deployment, and support of a multi-tenant cloud network infrastructure using Docker, Kubernetes, and Ansible.
+- Developed network automation workflows using Python, Terraform, Ansible, and AWS CloudFormation.
-- Developed network automation workflows using custom Python scripts, Terraform, Ansible, and AWS CloudFormation, enhancing network operations.
+- Engaged with customers to understand business objectives and develop tailored action plans.
-- Regularly engaged with customers to understand their business objectives, challenges, and requirements, and developed action plans for success.
 
 ### Senior Network Security Engineer, American Residential Services (Jan 2018 - Oct 2019)
-
+- Spearheaded network security hardening and migration of critical workloads to AWS.
-- Focused on network security hardening and migrating critical workloads into AWS, evaluating enterprise-wide network refresh and transformation.
+- Deployed enterprise-wide SD-WAN solution using Cisco Viptela, enhancing network performance and SaaS access.
-- Deployed an enterprise-wide SD-WAN solution using Cisco Viptela, enabling secure access to multiple SaaS tools and enhancing network performance.
+- Proactively mitigated risks to ensure customer satisfaction and project success.
-- Proactively anticipated and mitigated potential risks that could impact customer satisfaction or project success.
 
 ### Network Engineer IV, Charter Communications (Sept 2018 - Jul 2019)
-
+- Provided front-line networking support for 30+ customer-facing data centers with multi-vendor architecture.
-- Provided front-line networking support across 30+ customer-facing data centers with multi-vendor architecture, ensuring optimal network performance.
+- Managed AWS network resources, automating network scaling based on workloads.
-- Managed network resources in AWS, including VPCs, load balancing, EC2 instances, and firewall rules, focusing on automating network scaling based on workloads.
+- Collaborated with cross-functional teams to align customer requirements with product capabilities.
-- Worked closely with cross-functional teams, including sales, product management, and engineering, to ensure alignment between customer requirements and product capabilities.
 
 ### Sr Data Center Network Engineer, Kaiser Permanente (Jun 2016 - May 2018)
-
+- Delivered network guidance and configurations supporting diverse business needs.
-- Collaborated with cross-functional teams to deliver accurate network guidance and configurations, supporting various business needs.
+- Managed deployment of Cisco Nexus platforms across multiple production data center networks.
-- Managed the deployment and documentation of Cisco Nexus platforms in multiple large production data center networks, contributing to a stable and efficient network infrastructure.
+- Provided technical support, including troubleshooting and configuration guidance.
-- Provided basic technical support and assistance to customers post-sale, including troubleshooting, configuration guidance, and issue resolution.
 
 ### Sr Technical Architect, AT&T (Supporting TIAA-CREF) (Jul 2010 - May 2016)
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+- Led $100 million networking refresh project across multiple data centers and offices.
-- Played a key role in a $100 million project to refresh networking, load balancing, and firewall gear across multiple data centers, trading floors, call centers, and branch offices.
+- Resolved complex issues in large Cisco Nexus network deployment, collaborating with cross-functional teams.
-- Consulted with virtualization, storage, and systems teams to resolve bugs, design, and hardware issues, ensuring the stability of large Cisco Nexus network deployment.
+- Stayed abreast of industry trends, competing products, and emerging technologies.
-- Stayed updated with the latest features and updates for the company offering, continuously learning about competing products, relevant market/industry trends, and technologies in general.
 
 ### Earlier Roles
 - Network Analyst, PHNS (2009 - 2010)
@@ -90,11 +82,10 @@ Accomplished Network and Cloud Engineer with over 15 years of expertise in desig
 ## Military Service
 
 ### Senior Airman, United States Air Force (Jun 1993 - Jun 1997)
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 - Led diverse construction projects, ensuring timely completion and adherence to quality and safety standards.
 - Managed teams of 10+ personnel in high-pressure environments, consistently meeting project milestones.
 - Awarded Air Force Achievement Medal for leading base-wide infrastructure upgrade, improving operational efficiency.
 
 ## Education
 
-- High School Diploma, L.D. Bell High School, Hurst, TX (1993)
+- High School Diploma, L.D. Bell High School, Hurst, TX (1993)