Perfect! Let’s design a **deterministic, step-by-step system** for a **new manicurist** (let’s call her *Maria*) who wants to automate bookings, payments, and client follow-ups—with zero upfront cost. --- ### **💅 Maria’s Nail Tech Workflow (100% Free)** **Her Needs**: 1. **Book clients** without back-and-forth texts. 2. **Accept payments** in advance (no no-shows). 3. **Send intake forms** (allergies, nail shape preferences). 4. **Follow up** for reviews/rebookings. --- ### **🔧 Maria’s Tech Stack** | Tool | Why She Needs It | |------|------------------| | **Google Sites** | Mobile-friendly booking page (no website needed). | | **Bitly** | QR code for her business card/salon mirror. | | **Calendly Free** | Clients self-book appointments (syncs to her phone calendar). | | **Stripe Payment Links** | Take credit card deposits ($0.25 per payout). | | **Google Forms** | Client intake form (allergies, nail inspo pics). | | **Gmail Templates** | Pre-written emails (confirmations, aftercare, reviews). | | **Trello Free** | Track client status (e.g., *Booked → Paid → Completed → Follow-Up*). | | **Zapier Free** | Connect tools (e.g., Calendly → Trello auto-updates). | --- ### **📌 Step 1: Maria’s Booking Setup (15 mins)** 1. **Create a Google Site**: - Title: *“Book Your Nail Appointment with Maria”* - Sections: - *“Services & Prices”* (e.g., Gel Manicure – $45). - *“Book Now”* (embed Calendly widget). - *“Pay Deposit”* (Stripe Payment Link for $10 deposit). - Publish → Copy URL. 2. **Generate QR Code**: - Shorten the Google Sites URL with Bitly → Download QR. - Print on: - Business cards (“Scan to book!”). - Mirror decal at her salon station. --- ### **📌 Step 2: Client Journey (Zero Work for Maria)** 1. **Client Scans QR** → Lands on Maria’s site → Books slot on Calendly. 2. **Stripe Payment Link** (in Calendly confirmation email) → Client pays $10 deposit. 3. **Zapier Automations**: - *New Calendly Booking* → Creates Trello card (*“Booked – [Client Name]”*). - *Stripe Payment* → Moves card to *“Paid”* list in Trello. - *24h Before Appointment* → Sends Google Form intake (allergies, nail shape). --- ### **📌 Step 3: Appointment Day** - **Maria checks Trello**: All *“Paid”* clients are confirmed. - **Post-Appointment**: 1. Uploads nail photos to **Google Drive folder** (shared with client). 2. Moves Trello card to *“Completed”*. 3. **Zapier** auto-sends aftercare email (Gmail template) + review link. --- ### **📌 Step 4: Follow-Up (Auto-Pilot)** - **Trello “Follow-Up” List**: Clients due for a rebook (e.g., 3 weeks later). - **Zapier**: Sends *“Your next nail refresh?”* email (with Calendly link). --- ### **🚨 Edge Cases Solved** | Problem | Fix | |---------|-----| | **No-shows** | $10 deposit via Stripe. | | **Allergies** | Google Form blocks high-risk bookings. | | **Client forgets aftercare** | Auto-email with nail care tips. | | **Maria forgets follow-ups** | Trello due dates + Zapier reminders. | --- ### **💡 Maria’s Scaling Upgrades** - **At 50+ clients/month**: - Upgrade to **Calendly Premium** ($8/mo) for multiple event types (e.g., fills vs. full sets). - Replace Trello with **Airtable** ($20/mo) for client history (e.g., “Last nail color: OPI Bubble Bath”). --- ### **🎯 Why This Works for Maria** 1. **No tech skills needed**: All tools are drag-and-drop. 2. **No missed payments**: Deposits required upfront. 3. **Clients feel pampered**: Automated but personalized (e.g., intake forms, photo galleries). --- ### **📢 Maria’s Client Script** > *“Scan here to book! You’ll pick your time, pay a $10 deposit, and fill out a quick form so I can prep for your visit. Everything else is automated—you’ll even get nail care tips after!”* Want me to tweak this for another specific persona (e.g., personal trainer, massage therapist)?