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Certainly! To make the process easier, I'll provide you with a template that you can copy and paste for the Vodafone SCB Network Obsolescence 2024 project. You can then fill in the specific details where indicated.
CUSTOMER INFORMATION
- Customer Name: Vodafone SCB
- Abbreviated Customer Name: Vodafone
- Customer Contact Name: [Contact Name]
- Customer Contact Email and Phone: [Contact Email] / [Contact Phone]
WWT ACCOUNT TEAM INFORMATION
- Account Manager Name: [Account Manager Name]
- Account Manager Phone Number: [Account Manager Phone]
- Consulting Systems Engineer (CSE) Name: [Your Name]
- Consulting Systems Architect (CSA) Name: [CSA Name, if applicable]
QUOTE DETAILS Due Date: [SOW Due Date]
- Type of Quote Needed: Firm Fixed
- Hardware Provided by WWT? Yes
- Hardware Quote # /BOM: R00826381_EM154466602KW.csv
- Scope: Network Obsolescence 2024
PROJECT SUMMARY The Vodafone SCB Network Obsolescence 2024 project involves the off-site staging, testing, configuration, and delivery of Cisco Nexus 9300 series switches and Catalyst 9300 series switches, as detailed in the provided BOM (R00826381_EM154466602KW.csv). WWT will perform the staging activities in accordance with Vodafone's standards and requirements, ensuring the equipment is fully configured and ready for deployment upon delivery to Vodafone's designated site at SDC, 800 Cottontail Lane, Somerset NJ 08873.
PROJECT TASKS
- Perform off-site staging for all equipment
- Power on the device and perform POST (Power-On Self-Test)
- Conduct off-site staging burn-in test for 4 hours
- Install and upgrade/downgrade network device software based on Vodafone's standards
- Load golden configuration based on Vodafone's standard
- Load device specific/basic configuration to provide remote access to new network device
- Label equipment based on Vodafone's naming convention
- Deliver equipment to Vodafone site at SDC, 800 Cottontail Lane, Somerset NJ 08873
TECHNOLOGY CENTER SERVICE TOUCHES Receiving, Staging & Shipment Preparation: Y Asset Tagging: Y (Customer Supplied) Apply Device Configuration: Y (Provided by Vodafone) Device Labeling: Y Remote Access: Y (Duration: 30 days)
DEVICE TYPE and QUANTITY (List all devices requiring a Service Touch, excluding child components) Refer to the attached BOM (R00826381_EM154466602KW.csv) for detailed quantities of devices, accessories, modules, and licenses.
DELIVERABLES Standard Customer Reporting: Y Low-Level Design (LLD): Y Acceptance Testing Procedures (ATP): Y
PROFESSIONAL SERVICES No on-site or off-site professional services support is required from WWT engineers for this project.
OUT OF SCOPE
- Any tasks or services not explicitly mentioned in the SOW will be considered out of scope.
- On-site installation and deployment of the equipment are excluded from this SOW.
ASSUMPTIONS
- Vodafone will provide all necessary information, including golden configurations, standards, and naming conventions, in a timely manner to enable WWT to complete the staging activities.
- The equipment will be delivered to the designated Vodafone site upon completion of staging and testing.
CUSTOMER RESPONSIBILITIES
- Provide detailed specifications, requirements, and configurations for the staging process.
- Grant access to necessary systems and facilities for WWT to perform the staging activities.
- Ensure timely review and approval of deliverables and project milestones.
- Coordinate the receipt and deployment of the staged equipment at the designated Vodafone site.
You can copy and paste this template into your LOE document and fill in the specific details where indicated with placeholders like [Account Manager Name], [SOW Due Date], etc.
Remember to attach the BOM (R00826381_EM154466602KW.csv) to the LOE document to provide the detailed quantities of devices, accessories, modules, and licenses.
This template should help streamline the process and ensure that all the necessary information is captured for the Vodafone SCB Network Obsolescence 2024 project.
Certainly! To make the process easier, I'll provide you with a template that you can copy and paste for the Vodafone SCB Network Obsolescence 2024 project. You can then fill in the specific details where indicated.
CUSTOMER INFORMATION Customer Name: Vodafone SCB Abbreviated Customer Name: Vodafone Customer Contact Name: [Contact Name] Customer Contact Email and Phone: [Contact Email] / [Contact Phone]
WWT ACCOUNT TEAM INFORMATION Account Manager Name: [Account Manager Name] Account Manager Phone Number: [Account Manager Phone] Consulting Systems Engineer (CSE) Name: [Your Name] Consulting Systems Architect (CSA) Name: [CSA Name, if applicable]
QUOTE DETAILS Due Date: [SOW Due Date] Type of Quote Needed: Firm Fixed Hardware Provided by WWT? Yes Hardware Quote # /BOM: R00826381_EM154466602KW.csv Scope: Network Obsolescence 2024
PROJECT SUMMARY The Vodafone SCB Network Obsolescence 2024 project involves the off-site staging, testing, configuration, and delivery of Cisco Nexus 9300 series switches and Catalyst 9300 series switches, as detailed in the provided BOM (R00826381_EM154466602KW.csv). WWT will perform the staging activities in accordance with Vodafone's standards and requirements, ensuring the equipment is fully configured and ready for deployment upon delivery to Vodafone's designated site at SDC, 800 Cottontail Lane, Somerset NJ 08873.
PROJECT TASKS
- Perform off-site staging for all equipment
- Power on the device and perform POST (Power-On Self-Test)
- Conduct off-site staging burn-in test for 4 hours
- Install and upgrade/downgrade network device software based on Vodafone's standards
- Load golden configuration based on Vodafone's standard
- Load device specific/basic configuration to provide remote access to new network device
- Label equipment based on Vodafone's naming convention
- Deliver equipment to Vodafone site at SDC, 800 Cottontail Lane, Somerset NJ 08873
TECHNOLOGY CENTER SERVICE TOUCHES Receiving, Staging & Shipment Preparation: Y Asset Tagging: Y (Customer Supplied) Apply Device Configuration: Y (Provided by Vodafone) Device Labeling: Y Remote Access: Y (Duration: 30 days)
DEVICE TYPE and QUANTITY (List all devices requiring a Service Touch, excluding child components) Refer to the attached BOM (R00826381_EM154466602KW.csv) for detailed quantities of devices, accessories, modules, and licenses.
DELIVERABLES Standard Customer Reporting: Y Low-Level Design (LLD): Y Acceptance Testing Procedures (ATP): Y
PROFESSIONAL SERVICES No on-site or off-site professional services support is required from WWT engineers for this project.
OUT OF SCOPE
- Any tasks or services not explicitly mentioned in the SOW will be considered out of scope.
- On-site installation and deployment of the equipment are excluded from this SOW.
ASSUMPTIONS
- Vodafone will provide all necessary information, including golden configurations, standards, and naming conventions, in a timely manner to enable WWT to complete the staging activities.
- The equipment will be delivered to the designated Vodafone site upon completion of staging and testing.
CUSTOMER RESPONSIBILITIES
- Provide detailed specifications, requirements, and configurations for the staging process.
- Grant access to necessary systems and facilities for WWT to perform the staging activities.
- Ensure timely review and approval of deliverables and project milestones.
- Coordinate the receipt and deployment of the staged equipment at the designated Vodafone site.
You can copy and paste this template into your LOE document and fill in the specific details where indicated with placeholders like [Account Manager Name], [SOW Due Date], etc.
Remember to attach the BOM (R00826381_EM154466602KW.csv) to the LOE document to provide the detailed quantities of devices, accessories, modules, and licenses.
This template should help streamline the process and ensure that all the necessary information is captured for the Vodafone SCB Network Obsolescence 2024 project.
Absolutely! Let's review the LOE framework and ensure it aligns with the requirements and information provided in the SRC FAQ document. Here's a step-by-step approach:
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Review the Customer Information and TBX Account Team Information sections to ensure they are complete and accurate.
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Verify that the Quote Details section is properly filled out, including:
- Due Date: [SOW Due Date]
- Type of Quote Needed: Firm Fixed
- Hardware Provided by TBX? Yes
- Hardware Quote # /BOM: R00826381_EM154466602KW.csv
- Scope: Network Obsolescence 2024
-
Confirm that the Project Summary accurately reflects the scope of the Vodafone SCB Network Obsolescence 2024 project, including off-site staging, testing, configuration, and delivery of Cisco Nexus 9300 series switches and Catalyst 9300 series switches, as per the provided BOM and Vodafone's standards and requirements.
-
Ensure that the Project Tasks section includes all the required staging scope items:
- Perform off-site staging for all equipment
- Power on the device and perform POST (Power-On Self-Test)
- Conduct off-site staging burn-in test for 4 hours
- Install and upgrade/downgrade network device software based on Bank standards
- Load golden configuration based on Bank standard
- Load device specific/basic configuration to provide remote access to new network device
- Label equipment based on Bank naming convention
- Deliver equipment to Bank site at SDC, 800 Cottontail Lane, Somerset NJ 08873
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Verify that the Technology Center Service Touches section is complete and aligns with the project requirements:
- Receiving, Staging & Shipment Preparation: Y
- Asset Tagging: Y (Customer Supplied)
- Apply Device Configuration: Y (Provided by Vodafone)
- Device Labeling: Y
- Remote Access: Y (Duration: 30 days)
-
Confirm that the Device Type and Quantity table is populated based on the provided BOM and includes all relevant devices, accessories, modules, and licenses.
-
Ensure that the appropriate Deliverables are selected:
- Standard Customer Reporting
- Low-Level Design (LLD)
- Acceptance Testing Procedures (ATP)
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Verify that the Professional Services section indicates no on-site or off-site support is required from TBX engineers.
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Confirm that the Out of Scope, Assumptions, and Customer Responsibilities sections use the standard language from the SOW template and include any project-specific items as necessary.
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Review the completed LOE framework with the account team and technical leads to gather their input and make any necessary adjustments.
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Ensure that the LOE framework is used as the foundation for creating a detailed SOW document that accurately captures all project requirements, scope, and deliverables.
CSE Level of Effort (LOE) Framework and Guide
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Receive and Review Project Requirements
- Obtain the Bill of Materials (BOM), customer requirements, and any additional project documentation
- Review and understand the scope, equipment, quantities, and specific requirements
- Clarify any ambiguities or missing information with the account team and customer
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Complete the LOE Framework
- Fill out the Customer Information section with the customer's full name, abbreviated name, and primary contact details
- Complete the WWT Account Team Information section, including Account Manager, CSE (yourself), and CSA (if applicable) details
- Specify the Quote Details, including:
- Due Date: [SOW Due Date]
- Type of Quote Needed: Firm Fixed
- Hardware Provided by WWT? Yes/No
- Hardware Quote # /BOM: [Reference the provided BOM file]
- Scope: [High-level project scope description]
- Write a concise Project Summary, highlighting the key aspects of the project, such as off-site staging, testing, configuration, and delivery of equipment per customer's standards
- List the specific Project Tasks, ensuring all staging scope items are included:
- Perform off-site staging for all equipment
- Power on the device and perform POST (Power-On Self-Test)
- Conduct off-site staging burn-in test for [X] hours
- Install and upgrade/downgrade network device software based on customer's standards
- Load golden configuration based on customer's standard
- Load device specific/basic configuration to provide remote access to new network device
- Label equipment based on customer's naming convention
- Deliver equipment to the designated customer site(s)
- Complete the Technology Center Service Touches section, selecting the required service touches and providing relevant details (e.g., asset tagging, device configuration, remote access duration)
- Populate the Device Type and Quantity table based on the provided BOM, including all relevant devices, accessories, modules, and licenses
- Choose the appropriate Deliverables based on the project requirements (e.g., Standard Customer Reporting, Low-Level Design, Acceptance Testing Procedures)
- Indicate any Professional Services support required, specifying the number of resources, skill level, and estimated hours
- Use the standard language for Out of Scope, Assumptions, and Customer Responsibilities sections, and add any project-specific items as necessary
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Internal Review and Approval
- Schedule a meeting with the account team (Account Manager and CSA) to review the completed LOE
- Present the LOE framework, highlighting the project scope, tasks, deliverables, and assumptions
- Address any questions or concerns raised by the account team and make necessary revisions
- Obtain internal approval from the account team and other relevant stakeholders
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Customer Review and Sign-off
- Collaborate with the Account Manager to schedule a customer review meeting
- Present the LOE to the customer, explaining the project scope, tasks, deliverables, and assumptions
- Clarify any questions or concerns raised by the customer and make necessary adjustments based on their feedback
- Obtain customer sign-off on the finalized LOE
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SOW Development
- Use the approved LOE as the foundation to create a detailed Statement of Work (SOW)
- Collaborate with the account team and relevant stakeholders to ensure the SOW captures all project requirements, timelines, and deliverables
- Review and refine the SOW to ensure clarity, consistency, and alignment with customer expectations
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Project Handover
- Facilitate a project handover meeting with the delivery team once the SOW is finalized and signed
- Provide the delivery team with the signed SOW, LOE, and relevant project documentation
- Discuss the project scope, tasks, deliverables, and assumptions with the delivery team, ensuring clear understanding
- Address any questions or concerns raised by the delivery team
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Ongoing Support
- Remain available to the delivery team throughout the project lifecycle to provide technical guidance and support as needed
- Participate in project status meetings and reviews to ensure the project remains on track and aligned with the agreed-upon scope and deliverables
- Assist in resolving any technical issues or challenges that arise during the project
By following this framework and guide, CSEs can effectively manage the LOE process from start to end, ensuring a comprehensive and accurate scoping of the project, clear communication with the customer and internal teams, and successful handover to the delivery team.
Remember to adapt this framework to the specific requirements and nuances of each project while maintaining consistency in the overall approach. If you have any further questions or need assistance with any part of the LOE process, don't hesitate to reach out to your manager or the SRC team for guidance.