8.6 KiB
Consult & Analyze
Strategic Objective: Enhance operational efficiencies and system optimizations through detailed analysis and consultation, tailored to specific partner needs.
TBX-led Consultation Engagement: To analyze and identify areas for improvement within the partner's operations, followed by a tailored SOW.
Key Outcomes by Phase:
- Assess and optimize OEM Rationalization to streamline vendor relationships.
- Automate processes to reduce manual effort and increase efficiency.
- Eliminate redundancy across teams to enhance productivity.
- Optimize hard costs savings and reduce capital constraints related to hardware/software shipping.
- Reduce OEM complexity from subscription-based Go-To-Market strategies.
- Understand and improve staging/inventory process requirements.
Timeline: Detailed analysis and initial consultation results within 2 months from engagement start.
Risk Management: Strategies include contingency planning for OEM negotiations and real-time adjustments to automation scripts based on ongoing results.
Automate & Execute
Strategic Objective: Deploy advanced automation solutions and enable a single-vendor approach for all Resale CPE, significantly reducing internal operational constraints.
Deployment of Automation & TBX Services: Custom solutions for a single-vendor approach, dependent on outcomes from the 'Consult & Analyze' phase.
Key Outcomes by Phase:
- Full OEM Rationalization to minimize supplier complexity.
- TBX-managed inventory and staging program to ensure efficiency and accuracy.
- Reduction in Partner Capital in Progress (CIP) with a robust Supply Chain program.
- Establish an Innovation Funds program for future services, including:
- Advanced Technology Center (lab)
- Field Services
- Consulting Services
- Strategic Resourcing
Timeline: Full deployment within 6 months post-consultation phase.
Risk Management: Implement phased roll-outs to mitigate disruption and provide ongoing evaluation against set benchmarks.
Run Operations
Strategic Objective: Provide end-to-end visibility and control across the entire Resale CPE lifecycle, ensuring seamless operations and continuous improvement.
Key Outcomes by Phase:
- Day-to-day operations management of Partner Resale.
- Regular process improvement of CPE to increase lifecycle efficiency.
- Continuous automation to maintain and enhance operational responsiveness.
Timeline: Continuous with quarterly reviews.
Risk Management: Set up a dedicated operations control center to monitor performance and quickly address any operational issues.
Sales Engineering Support
Strategic Objective: Empower sales teams with expert technical support throughout the sales journey, focusing on upselling and providing premium service (white glove support).
Technical SMEs: Experts to support sales teams with solution design, technical consultation, and demonstrations. Focus on upselling and providing the technical edge.
Agreement Options: Flexible CapEx or OpEx models to cater to diverse financial strategies.
Budgetary Rate: $175/hour.
Timeline: Support available throughout the sales cycle with real-time assistance during critical negotiations or presentations.
Risk Management: Regular training and updates for SMEs to stay ahead of technological advancements and industry trends.
Staging
Strategic Objective: Ensure all devices are properly configured and tested before deployment, providing a seamless transition and deployment for the partner.
Suggested Staging Services through ITC:
- Receive
- Unbox
- Test
- Apply
- Configure
- Burn-In
- Quality Assurance
- Box
- Ship
Tiered Budgetary Pricing @ Cost Per Device:
- Qty 100: $423.34
- Qty 500: $204.99
- Qty 1000: $171.55
Timeline: Staging process timeline depends on the quantity, with a maximum timeframe of 4 weeks for the largest orders.
Risk Management: Implement a dual-check system to minimize errors in the staging process and ensure quality assurance standards are met.
Success in Partnership
Quantifiable Achievements:
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Time to quote reduced from 4 days to 1.
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$1M annual savings from optimized inventory management.
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$10M in PO savings annually due to strategic sourcing and procurement.
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Significant install savings and quality improvements leading to reduced revisit rates and operational cost savings.
Here's a compelling and data-rich summary of your company's technical capabilities for Wi-Fi, private 5G, and FWA solutions:
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Site Survey and Assessment (SOW)
- Detailed site survey checklist covering RF analysis, infrastructure evaluation, and environmental factors
- Use of industry-standard tools and methodologies for accurate data collection and analysis
- Comprehensive reporting, including heat maps, line-of-sight analysis, and potential interference sources
- Recommendations for optimal access point placement, antenna selection, and network configuration
- Identification of any necessary infrastructure upgrades or modifications
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Hardware Resale
- Extensive portfolio of Wi-Fi, private 5G, and FWA hardware from leading manufacturers
- Detailed product specifications, datasheets, and comparison matrices to facilitate selection
- Competitive pricing leveraging bulk purchasing agreements and distributor relationships
- Flexible financing options, including leasing, rental, and pay-per-use models
- Hardware lifecycle management, including warranty support, RMA processing, and asset tracking
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Design and Installation (SOW)
- Detailed low-level and high-level design documents, including network diagrams and configurations
- Use of industry-standard design principles and best practices for optimal performance and scalability
- Comprehensive installation checklists and quality assurance procedures
- Detailed cutover plans and migration strategies to minimize downtime and disruption
- Post-installation testing and validation, including RF coverage verification and performance benchmarking
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Consulting and Analysis
- Detailed assessment of current network infrastructure, including hardware inventory and configuration review
- Identification of potential bottlenecks, single points of failure, and security vulnerabilities
- Recommendations for network optimization, including QoS configuration, bandwidth management, and traffic prioritization
- Analysis of application performance and user experience, with recommendations for improvement
- Development of custom automation scripts and tools to streamline processes and reduce manual effort
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Staging and Logistics
- Detailed staging checklists and quality control procedures to ensure hardware readiness
- Use of automated configuration management tools to ensure consistency and accuracy
- Secure storage and inventory management practices to protect hardware and prevent loss
- Detailed shipping and logistics documentation, including packing lists and tracking information
- Coordination with customer receiving teams to ensure smooth delivery and handoff
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Lifecycle Project Management
- Detailed project plans, including work breakdown structures, timelines, and milestones
- Regular project status reports and risk management updates
- Established change management processes to handle scope changes and minimize impact
- Detailed resource allocation and capacity planning to ensure project staffing and availability
- Comprehensive project documentation, including meeting minutes, action items, and decision logs
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Sales Engineering Support
- Detailed product and solution training for sales teams, including hands-on demos and workshops
- Creation of custom solution briefs, case studies, and ROI calculators to support sales efforts
- Participation in customer meetings and presentations to provide technical expertise and credibility
- Development of proof-of-concept (POC) and pilot programs to validate solution fit and performance
- Ongoing technical support and guidance throughout the sales cycle to ensure customer success
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Ongoing Operations and Automation
- Detailed operational runbooks and troubleshooting guides for common issues and scenarios
- Established SLAs and performance metrics to track and measure service quality and availability
- Regular capacity planning and trend analysis to proactively identify and address potential issues
- Continuous improvement initiatives, including process optimization and automation opportunities
- Ongoing training and knowledge transfer to customer teams to enable self-sufficiency and reduce reliance on external support