158 lines
8.6 KiB
Markdown
158 lines
8.6 KiB
Markdown
### Consult & Analyze
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**Strategic Objective:** Enhance operational efficiencies and system optimizations through detailed analysis and consultation, tailored to specific partner needs.
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**TBX-led Consultation Engagement:** To analyze and identify areas for improvement within the partner's operations, followed by a tailored SOW.
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**Key Outcomes by Phase:**
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- Assess and optimize OEM Rationalization to streamline vendor relationships.
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- Automate processes to reduce manual effort and increase efficiency.
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- Eliminate redundancy across teams to enhance productivity.
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- Optimize hard costs savings and reduce capital constraints related to hardware/software shipping.
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- Reduce OEM complexity from subscription-based Go-To-Market strategies.
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- Understand and improve staging/inventory process requirements.
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**Timeline:** Detailed analysis and initial consultation results within 2 months from engagement start.
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**Risk Management:** Strategies include contingency planning for OEM negotiations and real-time adjustments to automation scripts based on ongoing results.
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### Automate & Execute
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**Strategic Objective:** Deploy advanced automation solutions and enable a single-vendor approach for all Resale CPE, significantly reducing internal operational constraints.
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**Deployment of Automation & TBX Services:** Custom solutions for a single-vendor approach, dependent on outcomes from the 'Consult & Analyze' phase.
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**Key Outcomes by Phase:**
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- Full OEM Rationalization to minimize supplier complexity.
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- TBX-managed inventory and staging program to ensure efficiency and accuracy.
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- Reduction in Partner Capital in Progress (CIP) with a robust Supply Chain program.
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- Establish an Innovation Funds program for future services, including:
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- Advanced Technology Center (lab)
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- Field Services
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- Consulting Services
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- Strategic Resourcing
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**Timeline:** Full deployment within 6 months post-consultation phase.
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**Risk Management:** Implement phased roll-outs to mitigate disruption and provide ongoing evaluation against set benchmarks.
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### Run Operations
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**Strategic Objective:** Provide end-to-end visibility and control across the entire Resale CPE lifecycle, ensuring seamless operations and continuous improvement.
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**Key Outcomes by Phase:**
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- Day-to-day operations management of Partner Resale.
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- Regular process improvement of CPE to increase lifecycle efficiency.
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- Continuous automation to maintain and enhance operational responsiveness.
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**Timeline:** Continuous with quarterly reviews.
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**Risk Management:** Set up a dedicated operations control center to monitor performance and quickly address any operational issues.
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### Sales Engineering Support
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**Strategic Objective:** Empower sales teams with expert technical support throughout the sales journey, focusing on upselling and providing premium service (white glove support).
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**Technical SMEs:** Experts to support sales teams with solution design, technical consultation, and demonstrations. Focus on upselling and providing the technical edge.
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**Agreement Options:** Flexible CapEx or OpEx models to cater to diverse financial strategies.
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**Budgetary Rate:** $175/hour.
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**Timeline:** Support available throughout the sales cycle with real-time assistance during critical negotiations or presentations.
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**Risk Management:** Regular training and updates for SMEs to stay ahead of technological advancements and industry trends.
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### Staging
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**Strategic Objective:** Ensure all devices are properly configured and tested before deployment, providing a seamless transition and deployment for the partner.
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**Suggested Staging Services through ITC:**
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1. Receive
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2. Unbox
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3. Test
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4. Apply
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5. Configure
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6. Burn-In
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7. Quality Assurance
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8. Box
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9. Ship
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**Tiered Budgetary Pricing @ Cost Per Device:**
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- Qty 100: $423.34
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- Qty 500: $204.99
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- Qty 1000: $171.55
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**Timeline:** Staging process timeline depends on the quantity, with a maximum timeframe of 4 weeks for the largest orders.
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**Risk Management:** Implement a dual-check system to minimize errors in the staging process and ensure quality assurance standards are met.
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### Success in Partnership
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**Quantifiable Achievements:**
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- Time to quote reduced from 4 days to 1.
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- $1M annual savings from optimized inventory management.
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- $10M in PO savings annually due to strategic sourcing and procurement.
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- Significant install savings and quality improvements leading to reduced revisit rates and operational cost savings.
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---
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Here's a compelling and data-rich summary of your company's technical capabilities for Wi-Fi, private 5G, and FWA solutions:
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1. Site Survey and Assessment (SOW)
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- Detailed site survey checklist covering RF analysis, infrastructure evaluation, and environmental factors
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- Use of industry-standard tools and methodologies for accurate data collection and analysis
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- Comprehensive reporting, including heat maps, line-of-sight analysis, and potential interference sources
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- Recommendations for optimal access point placement, antenna selection, and network configuration
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- Identification of any necessary infrastructure upgrades or modifications
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2. Hardware Resale
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- Extensive portfolio of Wi-Fi, private 5G, and FWA hardware from leading manufacturers
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- Detailed product specifications, datasheets, and comparison matrices to facilitate selection
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- Competitive pricing leveraging bulk purchasing agreements and distributor relationships
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- Flexible financing options, including leasing, rental, and pay-per-use models
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- Hardware lifecycle management, including warranty support, RMA processing, and asset tracking
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3. Design and Installation (SOW)
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- Detailed low-level and high-level design documents, including network diagrams and configurations
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- Use of industry-standard design principles and best practices for optimal performance and scalability
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- Comprehensive installation checklists and quality assurance procedures
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- Detailed cutover plans and migration strategies to minimize downtime and disruption
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- Post-installation testing and validation, including RF coverage verification and performance benchmarking
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4. Consulting and Analysis
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- Detailed assessment of current network infrastructure, including hardware inventory and configuration review
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- Identification of potential bottlenecks, single points of failure, and security vulnerabilities
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- Recommendations for network optimization, including QoS configuration, bandwidth management, and traffic prioritization
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- Analysis of application performance and user experience, with recommendations for improvement
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- Development of custom automation scripts and tools to streamline processes and reduce manual effort
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5. Staging and Logistics
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- Detailed staging checklists and quality control procedures to ensure hardware readiness
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- Use of automated configuration management tools to ensure consistency and accuracy
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- Secure storage and inventory management practices to protect hardware and prevent loss
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- Detailed shipping and logistics documentation, including packing lists and tracking information
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- Coordination with customer receiving teams to ensure smooth delivery and handoff
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6. Lifecycle Project Management
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- Detailed project plans, including work breakdown structures, timelines, and milestones
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- Regular project status reports and risk management updates
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- Established change management processes to handle scope changes and minimize impact
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- Detailed resource allocation and capacity planning to ensure project staffing and availability
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- Comprehensive project documentation, including meeting minutes, action items, and decision logs
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7. Sales Engineering Support
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- Detailed product and solution training for sales teams, including hands-on demos and workshops
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- Creation of custom solution briefs, case studies, and ROI calculators to support sales efforts
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- Participation in customer meetings and presentations to provide technical expertise and credibility
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- Development of proof-of-concept (POC) and pilot programs to validate solution fit and performance
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- Ongoing technical support and guidance throughout the sales cycle to ensure customer success
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8. Ongoing Operations and Automation
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- Detailed operational runbooks and troubleshooting guides for common issues and scenarios
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- Established SLAs and performance metrics to track and measure service quality and availability
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- Regular capacity planning and trend analysis to proactively identify and address potential issues
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- Continuous improvement initiatives, including process optimization and automation opportunities
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- Ongoing training and knowledge transfer to customer teams to enable self-sufficiency and reduce reliance on external support
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